Marco Nabil

Experience

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  Jaz Hotel Group

  Jun 2006 - Apr 2007

  Guest Services Associate

  Opening team Check in/ check out individual and group .To be aware and implement the Hotel standard.To maintain a professional appearance .

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  Jaz Hotel Group

  Jun 2007 - Oct 2008

  Shift Leader Front office
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  Concord Hotels

  Nov 2008 - Aug 2009

  Senior shift leader Front office

  Ensure all Front Desk standard are complied with that policies and procedures .Responsible for sales the guest through the front desk and any action taken by the incumbent that can impact on Value of business.Supervise the activities and the service levels of the front desk.Training the staff on both Guest service and system.

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  Radisson Hotel Group

  Jan 2009 - Mar 2011

  Guest Services Manager( opening team)

  Set up the Front Desk facilities and documents Did the whole set up for Opera Train the new hiring during the opening period to be ready to welcome the clients . Ensure that all rooms are allocated to provide the guests with pleasant check in.Maintain continuous contact with the hotel guest to ensure that any problem or complaints are handled quickly.Maintain continuous contact with the hotels guest to ensure that any problem are handled efficiently.Prepare and arrange the front desk check list , training the staff in dealing with Opera system as well as the guest hospitality . Show less

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  Radisson Blu

  Apr 2011 - May 2013

  Night Manager

  department in dealing with difficult guest situations , particularly those when the guest demand to speak to the manager or makes a complaints Write and supervise the creation of incident reports.Ensure that all employees are required to fully comply with rules and regulations for the safe and effective operation of hotel`s facilities.Ensure that all matters are resolved or addressed with the proper department head so that they can be resolved.Ensure appropriate follow up with guests and visitors, documenting all contacts.Monitors Lobby and guest corridor activity and cleanlinessInspection on inspected opera rooms. To be sure that rooms in a good condition and match to the hotel standard.Coordinated any downtime procedures and deal with outlet system problems. Coordinates with both security and health and safety team ensure the Hotel is safety and secure.Coordinates with front office team and Housekeeping to check and follow on the hotel status availability to deal with any unexpected arrival.Coordinates with the Night Auditor to check the rate variance, market segmentation, and any issues related the hotel missing revenue to avoid any rebates. Show less

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  Radisson Hotel Group

  May 2013 - Jun 2015

  Duty Manager

  Investigate all service and safety issues reports during the shift to find their cause and give recommendation to avoid repeated issues.Assis and support all hotel department in dealing with difficult guest situations , particularly those when the guest demand to speak to the manager or makes a complaints Write and supervise the creation of incident reports.Ensure that all employees are required to fully comply with rules and regulations for the safe and effective operation of hotel`s facilities.Ensure that all matters are resolved or addressed with the proper department head so that they can be resolved.Ensure appropriate follow up with guests and visitors, documenting all contacts.Monitors Lobby and guest corridor activity and cleanlinessInspection on inspected opera rooms. To be sure that rooms in a good condition and match to the hotel standard.Coordinated any downtime procedures and deal with outlet system problems. Coordinates with both security and health and safety team ensure the Hotel is safety and secure.Coordinates with front office team and Housekeeping to check and follow on the hotel status availability to deal with any unexpected arrival. Show less

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  Starwood Hotels & Resorts Worldwide, Inc.

  Jun 2015 - Feb 2018

  Front Desk Manager

  Monitor on staff performance and grooming to ensure that they applying the Hotel Standard.Check all Hotel cleanliness and rooms inspection.Check all hotel maintenanceHandle the reservations on Line Booking.Utilizes supervisory skills and motivation to maximize employee productivity and guest satisfaction.Knows current room's availability, and is familiar with future availability.Handling guest problems and issues in any department and ensure his 100% satisfactionInvolved in all matter effecting Guest Service.Check all staff and equipment performance..Support and direct the Reception and guest relation and handle vip guestCheck hotel status and rooms availability. In order to be ready to receive any unexpected arrivalAware of all reservation and front office duties and be familiar with rate code and market segmentation. Show less

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  Marriott Hotels

  Mar 2018 - Nov 2019

  Front Office Desk Manager

  Coach and support team operation to effectively mange the occupancy and rate, wages. Responsible for short and long term planning and day to day operation of all front office area.Arrange Font office plan and checklist for all positions according to the Hotel standard and policy as well as the department targets. Be acknowledgeable about all front office standard operation procedure.Maintain good working relationship and open lines of communication with other department.Maintain continuous with the hotel customers to get their 100% satisfaction, and handling their complaints and their requests.Prepare all request reports and data needed, (credit limit, market share and segmentation).Arrange the front office check list according to the department operation as well our targets. And to follow and supervise to be sure that all are applying.Develop a good working knowledge of every front office job description, be prepared to work efficiently in each position and answer any employee question. Conduction weekly meeting of front office achievement.Knows current room's availability, and is familiar with future availability.Aware of all reservation and front office duties and be familiar with rate code and market segmentation , as well follow and monitor on the front office revenue and upselling . Aware off L&P report to be in track. Show less

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  Marriott International

  Aug 2018 - now

  Coaching and Leading all Hotel departments to pass the integration from Starwood to Marriott, achieving 98%.Coaching the Front Office to clean up tracker and handling the operation during the integration period.

  • Experience Manager

    Aug 2018 - now

  • PMS Coash Hotel integration and Front office integration leadership.

    Aug 2018 - Oct 2019
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  Radisson Hotel Group

  Dec 2019 - now

  Front Office Manager

  Responsible for short and long term planning and day to day operation of all front office area.Arrange Font office plan and checklist for all positions according to the Hotel standard and policy as well as the department targets. Be acknowledgeable about all front office standard operation procedure.Maintain good working relationship and open lines of communication with other department.Maintain continuous with the hotel customers to get their 100% satisfaction, and handling their complaints and their requests.Prepare all request reports and data needed, (credit limit, market share and segmentation).Arrange the front office check list according to the department operation as well our targets. And to follow and supervise to be sure that all are applying.Develop a good working knowledge of every front office job description, be prepared to work efficiently in each position and answer any employee question. Conduction weekly meeting of front office achievement.Knows current room's availability, and is familiar with future availability.Aware of all reservation and front office duties and be familiar with rate code and market segmentation , as well follow and monitor on the front office revenue and upselling . Aware off L&P report to be in track. Show less