Kinjal Thakkar

Experience

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  Chetan Bros and Co

  Jun 2010 - Mar 2011

  Office Head

  • Led marketing initiative encompassing social media, public relations, and partnership with local boutiques• Audited daily transactions to file inventory check, ensuring progression/growth compared to past (annual- and quarter-based)

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  Ahmedabad Municipal Cooperation

  Dec 2011 - Jan 2012

  Internship
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  Days Inn by Wyndham

  Jan 2014 - Aug 2015

  Administrative Assistant

  • Delivered unparalleled customer service to guests with smooth check-ins, outstanding hospitality, and complete room service• Managed motel resident portal, transacting 55-60 guests/night, maintaining budget through a complete 17-month period• Property Management

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  Thumbtack

  Aug 2015 - Mar 2018

  Wardrobe Consultant

  • Guided middle-market, working-class citizens in upgrading their wardrobe essentials with a managed budget of $500/clientele• Captured adequate representations of clientele style and procured given clothes, capturing a 95% customer satisfaction

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  Red Roof Inn

  Jan 2019 - Feb 2020

  Administrative Assistant (Remote and On-site)

  ●Provided unparalleled customer service to formulate authentic relationships that convert customers, increase lifetime value● Managed 60+ guests/night booking requests, resolved complaints via CRM (Medallia), conducted follow-ups via phone/email● Oversaw talent management by analyzing resumes and conducting interviews for potential team members● Analyzed weekly property budget and adjusted price according to supply/demand of market

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  SOAL Home Health Services LLC

  Jun 2019 - Jul 2019

  Patient Coordinator

  ● Coordinated client registrations by scheduling appointments and verifying therapy benefits via follow-ups● Corresponded with referral physician and insurance offices to obtain authorizations for all client treatment plans● Conducted clerical tasks by cataloging client data to create clear and efficient access for all therapists

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  Advanced Sleep Management

  Jul 2020 - Sept 2021

  Front Office Coordinator

  ●Supporting multiple Sleep Disorder Center locations calls and the unique needs of each location.● Managing inbound calls and voicemail follow ups.● Mining referrals for appropriate documentation to support testing and establishing relationships with referring offices torequest missing documentation.● Generating referrals from EPIC.● Recording the patient communication data on Somnoware portal.● Schedule, cancel and reschedule patient appointments for sleep studies and COVID Test.● Checking internal and Outlook messages daily and responding to them.● Emailing patient packets to the patient and registration team at the hospital regarding the patient's upcoming appointment.● Entering and/or verifying patient demographics, clinical notes, referral order and insurance information in the computeraccurately.● Assigning patients to the correct interpreting sleep doctor for the consultation.● Performing chart review to define the level of care, determining the necessity of procedures related to diagnosis, andassessing discharge procedures. Show less

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  Glocalty

  Mar 2021 - now

  Certified Life Coach
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  Zillow

  Nov 2022 - now

  Rotational Role Support (Q2-Q4 2023)• Providing support for business lines such as Premier Agent, Sellers Consultant, Zillow Home Loans and Test Kitchen in Connections org.• Manage and oversee various initiatives such as Test Kitchen/Enhanced Market, Standard Connections, ongoing pilots/tests, and upcoming tests.• Collaborating with different stakeholders, including product stakeholders and analytics teams, to achieve program objectives.• Adapting and adjusting daily tasks as program priorities evolve and change.• Developing project management skills by organizing tasks, milestones, and improvements for the Connections flow.• Gaining proficiency in data analysis to inform decision-making processes.• Demonstrating effective time management skills by balancing priorities across multiple projects. Show less ● Facilitating connections between prospecting home buyers and local real estate agents● Facilitating weekly team huddles. Creating slides and content for team huddles● Reporting team KPIs through Tableau● Training and mentoring new/existing connections specialists on SOP.Supporting onboarding on the team. ● Participated in LEEP (Leadership Entrance Experience Program).Mentoring 3 mentees with SOP knowledge and individual career development plans with the help of setting SMART goals● Served as a Role Captain for Q1,Q2 & Q3 of 2022. Responsible in surfacing team concerns, ideas, solutions as well as feedback to Sr. Leadership/Executive LevelCouncil member for Equity and Belonging (July 2022- Present) ● Responsible for pitching corporate wide event proposals, keeping track of ERG events as well as providing feedback and periodic reports to stakeholders● Undertaking project tasks to assist with ADAPT event projects in relation to diversity initiatives and strategies. Facilitated ADAPT events● Responsible for the coordination, implementation and facilitation of tasks and duties for events related to diversity and inclusion initiatives via ADAPT Affinity Network● Building strong relationships and partnerships with HR, different business lines and other affinity groups internally to collaborate and coordinate diversity and inclusion initiatives/awareness● Presented and Promoted ADAPT Affinity Network at onboarding Kick Off Monthly Meeting for Zillow Home Loans business line and Early Talent roundtable Show less Zillow Rental Manager, ROTATIONAL PROGRAM (Q4 2022)● Resolved customer issues through email via ZenDesk● Educated customers on rentals products and services● Updated geolocations, facts, and features on customers listings via Malone mapping tool and Phoenix Admin Tool● Addressed potential issues ranging from Posting Listing, Edit Listings, Charges, Phone Verification, WNA-Transfer to External Team, Maps, and few more to even troubleshooting Zillow account issues● 100% CSAT Score Show less

  • Rentals Support Associate, Single Family Home

    Feb 2024 - now

  • Program Management Support

    Apr 2023 - Feb 2024

  • Connections Specialist III

    Oct 2021 - Feb 2024

  • Customer Care Advocate

    Nov 2022 - Dec 2022