Maya Mina Nur

Experience

• 

  Quipper

  Jul 2019 - now

  As a Customer Success Specialist at Quipper, a partner who listens, understands, and grows alongside schools as they work to empower their students. My role is to be more than just a guide; I aim to be a partner in progress—helping schools turn their vision into action, and their challenges into meaningful growth.- Providing after-sales services related to education to schools that work with Quipper School Premium;- Providing services that focus on students to improve the quality of Quipper School Premium services;- Coordinate with the school and the Quipper team in providing services according to school needs;- Collecting feedback from schools for service improvement efforts; And- Implementing policies set by Quipper regarding Quipper School Premium services or other matters which are then informed by Quipper.For me, success is more than just revenue—it’s about being a trusted partner in meaningful progress.Because growth shared is growth that lasts. Show less Quipper is a global Edtech venture company originally founded in London, UK. Quipper is currently a wholly-owned subsidiary of Recruit Co., Ltd., Japan, with offices in Indonesia and the Philippines. Quipper's mission is to provide the best education to every corner of the world regardless of national border and economic status by Learning Management System and educational content and video materials catered for K-12 education.Responsibilities-Develop relationships with school’s decision-makers especially schools at West Java DKI Jakarta, and coordinate with Dinas Pendidikan Provinsi Jawa Barat-Presenting, and negotiating for obtaining approval from schools to run Quipper programs (appointment). After visit and deals the next step is making school reports for school through Spreadsheet, Zoho CRM, Redash-Working with the Team Leader to support Branch Head on strategic planning, mapping and budgeting. And Working with my team to achieve targets that have been determined by Branch Head-Supporting Team Leader and Branch Head in running training, coaching, and also becoming a mentor of new staff that has just joined the branch.Awards & Achievements:-Best Appointment Maker 2017- mid 2023-Achieved the highest revenue increase of 120% -Achieved the highest class increase of 184%-Quipper Championship, Koordinasi Dinas Pendidikan Jawa Barat 2022-Achieved 681 schools participant by implementing personalized follow-up strategies-Project Leader Virtual Branch (April 2022)-Elevated webinar attendance rates by 70% by improving content quality and promoting through multiple channels-Project Leader TO Nasional Region Kabupaten Pangandaran (2020) Show less - Providing after-sales services related to education to schools that work with Quipper School Premium;- Providing services that focus on students to improve the quality of Quipper School Premium services;- Coordinate with the school and the Quipper team in providing services according to school needs;- Collecting feedback from schools for service improvement efforts; And- Implementing policies set by Quipper regarding Quipper School Premium services or other matters which are then informed by Quipper. Show less - Develop relationships with prospects both the new or existing one through all the sales activities - Introduce a learning management system for teaching and learning activities- Develop, implement, and maintain sales activities and plans in prior to achieve the target- Build and maintain long-term relationships with current clients and their management teams by providing information, guidance, and support- Recommending service and profit improvements ( explore the new opportunities)- Lead and coordinated contract negotiations for a successful close- Maintaining all the key information from prospects and get the insight for next strategy Show less

  • Customer Success Specialist

    Nov 2023 - now

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    Aug 2017 - Nov 2023

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    Jul 2019 - Jul 2021

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    Jul 2019 - Jun 2021