Lori Simpson

Experience

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  Accenture

  Mar 2007 - Oct 2009

  Business Analyst

  Projects included:Branch Innovation and Network Strategy for RBS - Innovation AnalystContinuous Improvement Programme for Standard Life - Business AnalystCorporate Banking Reconciliations and Restructure for BOS Corporate - Business Analyst (Collections and Recoveries - Manual Processes)Pension Service (HMRC Implementation) - Implementation Analyst

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  Tesco Bank

  Oct 2009 - Aug 2011

  Workstream Lead: Regulatory Risk / Operational Risk: Fraud & Credit Card Launch Project Lead

  Risk Programme workstream lead responsible for delivery of Regulatory Risk capability initially. Moved on to role of Project Lead for Operational Risk Fraud teams to manage the Fraud aspects of the Credit Card launch for TescoBank.

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  Royal Bank of Scotland Business

  Sept 2011 - Aug 2013

  Senior BA leading implementation of strategic Credit Card AML screening and customer onboarding solution. Key point of contact for 3rd Party Suppliers (Tsys / Experian) to drive requirements, design, and implementation activity to ensure AML systems and processes to comply with new Group AML Policy. Business Analyst responsible for the delivery of a Branch Manager Support Toolkit as part of the Footprint and Format branch transformation programme.

  • Senior Business Analyst: Anti-Money Laundering Credit Cards Workstream Lead

    Apr 2012 - Aug 2013

  • Senior Change Analyst - Branch Transformation

    Sept 2011 - Apr 2012
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  Lloyds Banking Group

  Aug 2013 - Sept 2014

  Senior Business Analyst - Commercial Banking AML Project: CB Europe Lead

  SBA leading Analysis and Design activity of Commercial Banking Group AML project to transfer European business areas to uplifted UK based customer due diligence standards model.Key responsibilities include:- Scope definition- Operating Model impact assessments- Requirements definition- Solution development - Solution delivery / Implementation support

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  Maternity Leave

  Sept 2014 - Mar 2015

  Maternity Leave - 6 months from Sept 2014 until March 2015
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  Williams & Glyn

  Mar 2015 - Aug 2017

  Responsible for online / digital Credit Cards delivery piece for W&G to include TSYS Credit Care, MasterCard Commercial Reporting platform and various additional digital components including ApplePay, WorldPay and QuickRemit.Workstream resource management and governance to support the delivery through design, test and implementation phases of the project ensuring key stakeholders and third party suppliers are fully engaged and accountable for delivery. Responsible for ensuring timescales and planning remains on track, RAID management is accurate and that risks and issues are addressed/escalated accordingly to support testing and Go Live dates as well as the resulting digital customer experience. Show less

  • Project Manager - Credit Cards Digital Servicing

    Aug 2015 - Aug 2017

  • Senior Business Analyst - New Accounts Workstream Lead

    Mar 2015 - Aug 2015
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  LS IT Solutions Ltd

  Jul 2017 - Mar 2018

  Maternity Leave - 6 months from end Aug 2017 - end Feb 2018
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  NatWest Group

  Mar 2018 - May 2022

  Digital Experience Manager covering multiple work streams with overall Scrum Master responsibilities for a large team working to deliver biometric authentication to high priority customer journeys. Key activities include responsibility for design and implementation of biometric authorisation capabilities into various customer journeys across the digital channels, including Open Banking. Responsible for the customer journey design (including early customer research) to embed biometric authentication into customer Account Opening, Webchat, and Open Banking payments, thus providing a best in class pan Bank security capability. Responsible for 4 members of staff and a wider scrum team of 20 therefore coaching of agile / growth mindset and use of Scrum to achieve customer outcomes and value is key. Day to day management of team data and metrics to facilitate team understanding of capacity and velocity, and delivery of learning around new techniques and ways of working such as backlog prioritisation/refinement , user story writing and sizing, value slicing and value stream mapping. Team events/ceremonies are also facilitated and inspected to identify anti patterns and opportunities for continuous improvement by the team. Show less

  • Digital Experience Manager / Product Owner & Scrum Master - Biometric Authentication

    Mar 2020 - May 2022

  • Project Manager - Home Buying & Ownership

    Mar 2018 - Mar 2020
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  Atos

  Apr 2022 - now

  Digital Transformation Programme Delivery Lead

  Supporting large scale digital transformation programme for Aegon customer pension portal delivery. Overall Programme Build and Integration Lead responsible for delivery of the core pension Portal build and integration. Daily management of hybrid onshore / offshore front end / UX screen build teams and Integration teams working on the design and build of APIs and overall integration of the portal with wider client infrastructure. Delivery driven using key Agile principles and ways of working (Scrum).Responsibilities include:- Leadership of Build teams to prioritise feature development and resolve escalations of blockers allowing for regular code releases using CI/CD approach- Creation and maintenance of Build plans, budget, resource management, control of deviation from plan where required to bring delivery back on track- Close working with CX team to facilitate User Testing plans with coded features on test environments - Hosting programme wide Show and Tell sessions to display latest feature code developments from Scrum teams, bringing the designs to life for key stakeholders- Utilisation of JIRA to ensure Build metrics are tracked and progress accurately reported - Deputy chair of Programme WDG / Steerco delivering stakeholder updates / RAID management - Ad hoc coaching of Scrum teams / SMs / POs where required to ensure outcomes are reached and Scrum ways of working are embedded across all teams - Close working with other Programme Leads (Design, Architecture, Test, Readiness) to ensure Build activity facilitates wider Programme goals and outputs required- Deputisation for Programme Manager to ensure teams are able to progress, involves regular issue resolution, resource recruitment activity, stakeholder engagement to facilitate inputs required by teams, senior leadership reporting, and working to provide overall vision to ensure teams and stakeholders maintain commitment and trust in the programme. Show less