Deepti Anand

Experience

• 

  Indian Institute of Technology, Kharagpur

  Aug 2012 - May 2014

  Placement Coordinator, VGSOM
• 

  Marico Limited

  May 2013 - Jul 2013

  Management Intern

  Transportation Lanes RationalisationRedefining Transport lanes of SKU taking Handling, Transport and Storage Cost into consideration

• 

  Amazon

  May 2014 - now

  Business-Technology-Operations leader for Amazon Shipping in India. Responsible for Strategic planning, P&L of Amazon Shipping in India, Business development & growth planning, Technology roadmap planning, Operations performance management and Improving Customer (Shipper and Recipient) experience. Leads the overall Program and Product roadmap for Amazon Shipping in India and currently manage the following functions (i) Customer programs (ii) Billing and Payment Risk Reduction (iii) Claims management function (iv) Pre-purchase functions (Integrations with Amazon Shipping) (v) Account management teams for Amazon in-house use cases and aggregator channel (vi) Tracking and Delivery performance (vii) Analytics Built and implemented multiple high impact programs and products to reduce FC shrink, reduce concessions for Amazon.in, reduce 3PL partner losses. Also, anchored Inclusion and Diversity initiatives for Program Managers in India Operations. Drove the reverse logistics and network loss reduction program for India operations. Conceptualised , built and implemented multiple programs and products to reduce shrink and damages, market place fraud, business wastes while keeping a high bar on customer experience for Amazon India ops. My responsibilities included performance management, operations support, analytics, program management of different defect reduction and operational excellence initiatives for the network.

  • Sr. Manager - Head of Amazon Shipping India

    Apr 2022 - now

  • Sr. Program Manager, Amazon Shipping India

    Dec 2019 - Mar 2022

  • Sr. Program Manager, Network Loss Reduction and DEI Champion

    Oct 2018 - Nov 2019

  • Program Manager II, Network Loss Reduction

    May 2016 - Sept 2018

  • Program Manager, Network Operations Center

    May 2014 - Apr 2016