Danielle Lovell

Experience

• 

  Woolworths Group

  Aug 2001 - Nov 2002

  Review and challenge current processes within Woolworths Limited, and identify areas for potential improvements . Develop new processes where applicable. Determine any IT system requirements. Reporting directly to General Manager of Retail Support and Business Systems Manager - Stores. One of only 10 original Inventory mangers in the Nation. Working within store piloting the original Perpetual Inventory System Tasked with providing feedback to National project team. Establishing the routines and tools that would be required for national implementation. This role saw in the first AutoStockR order - turning the system on in Breakfast Foods and eventually the store

  • Cash Office and Systems Process Review (CASPR project)

    Sept 2002 - Nov 2002

  • Inventory Manager - National Pilot (Secondment)

    Aug 2001 - Aug 2002
• 

  Woolworths Group

  Jan 2004 - Jan 2007

  Maximise store profitability by maintaining all overseeing in-store audit-able processes and procedures. Roster and succession planning for all Non Trade and Customer Service Teams. Manage store expenses in line with budget requirements. This position was 3IC, reporting directly to the Store Manager. Co-ordinate the I.T. rollout of AutoStockR systems into Area 204 stores in line with Stocktake timeline. Deliver training and assist store teams to understand and implement the changes required. Assist Store Managers to imbed the changes in store. Work with Area Managers and Store managers to ensure successful certificate and sign off of the Area Group.

  • Store Services Manager

    Jan 2000 - Jan 2007

  • AutoStockR Rollout Co-Ordinator

    Jan 2004 - Aug 2004
• 

  Woolworths Limited

  Oct 2007 - Aug 2014

  This role existed to be the primary point of contact for all activities over and above daily operations, to drive and implement all Store Of Excellence Activities. This extended out to the 19 stores within area 203. I was the first appointed Excellence Manager for Area 203 and was asked to think outside the square and make the role my own. I approached it over five main pillars; Customer Focus - leading the delivery of exceptional customer experiences with all actions and decisions. Maintaining an awareness of the customer needs and their safety, in all decision making. Coach - Using my facilitation skills to deliver outcomes owned by everyone. Coaching for performance and build capability. Provide guidance to enable success. Create environment where ideas come to the surface because the store teams are comfortable engaging in discussion. Coordinator - Managing a diverse pipeline of projects across 19 stores (staff training, new departments and share and plans)Retail Expert - I am a passionate foodie. Sharing and contiually learning from others, an understanding of the products we sell and using this knowledge to provide coaching support for staff. Demonstrating retail excellence and passing this onChange Agent - flexible and responsive to the changing needs of both the customer and the business, leading change based on the store and Area priorities. Seeking continuous improvement, never content with the status quo, but comfortable with the ambiguity that came with the role, particularly in its infancy. Show less Connecting with the local community and always looking for opportunities to support the community. Modelling the fresh behaviours, having a clear understanding of the store's customer profile and demographic, coaching and working with the store teams to put the customer at the centre of all decisionsTaking a disciplined approach to ensure good financial controls, policy and procedures are in place. Turning problems into solutions and coaching my teams to solve the problem, encouraging calculated risk to improve results and empowering innovation within the teams. Self aware, and aware of the impact I have on others, keeping things simple for the team and making clear and effective decisions. Always remaining calm under pressure, motivating, influencing and developing the team and their behaviours through effective coaching. Being visionary and thinking beyond the current situation to put the store in the best position moving forward to engage the community and remain competitive and profitable Show less Working collaboratively with the store Manager to put the customer at the centre of all decision making. Lead by example and collaborating across the store with the Team Managers. Championing initiatives and supporting department teams through leading change and embedding behaviours. Managing my time effectively, ensuring policy and procedures are in place. Sharing my knowledge and developing Team Managers through coaching. Being an expert in the Fresh Food departments and assisting teams to deliver consistent ranging, great quality, a passion for the product, a love for the customers, across the seven days in a food safe environment. Show less

  • Excellence Manager

    May 2013 - Aug 2014

  • Store Manager (Relief)

    May 2009 - Jul 2014

  • Assistant Store Manager

    Oct 2007 - Apr 2013
• 

  Woolworths Group

  Sept 2014 - now

  • Senior Manager Digital In-store and Member Support

    Jun 2023 - now

  • Woolworths Rewards Store Support Manager

    Aug 2017 - Mar 2024

  • State Implementation Manager SA/NT

    Sept 2014 - Aug 2017