Shan Huang

Experience

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  Yuen Foong Yu CO.,LTD (永豐餘造紙股份有限公司)

  Oct 2004 - Feb 2010

  Senior System Engineer

  • System Administrator –-Administration the ERP systems and basic operation system such as AD,DNS,Mail at headquarters.-Assist edge site dispose of ERP and basic system problem-Administration each System security problem such as virus issue by using Symantec and TrendMicro product-Assist group company implement and administrator MS Exchange 2003 server and AD infrastructure.-Assist group company implement and administrator VOIP systems• Network Administration –-Management network infrastructure at headquarters.-ERP systems network troubleshooting-Management network system such as firewall, SSL VPN, Route, Switch...etc.-User side problem troubleshooting.• Project Management-EDSS System implement and Management Show less

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  Yuen Foong Yu Investment CO.,LTD(永豐餘投資有限公司)

  Feb 2010 - Jul 2011

  IT Manager

  • System Administrator – -Administration the ERP systems implement and Management in China-Administration the Network infrastructure implement and Management in China

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  YungChing Housing Agency Ltd.(永慶房仲集團)

  Jul 2012 - Apr 2015

  System Engineer

  • System Administrator – -infrastructure Systems Administration in ERP-infrastructure Systems Administration in AD-infrastructure Systems Administration in Exchange-infrastructure Systems Administration in Hyper-V-infrastructure Systems Administration in SCOM-Server Room Administration in HQ and IDC• Project Management-Email Audit system implement and Management-Exchange 2013 Migration implement and Management-Web Cache system implement and Management

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  YFYJupiter CO.,LTD (香港商捷比達有限公司)

  Apr 2015 - Apr 2016

  Senior IT System Supervisor

  • System Administrator – -Infrastructure Systems Administration in ERP-Networking Infrastructure Administration (Firewall, switch, VPN Networking)-IT Asset purchase • Project Management-DR Site implement and Management-Online Approval System Management and Form Development-EPR System implement and Management

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  Digital Forest Technologies

  Jul 2016 - Apr 2018

  IT System Engineer

  • Provide technical support to a large scale of products. • Take ownership of the incident calls by providing acknowledgement, resolution and set expectations from the actual technical analysis. • Log, investigate and track technical issues from clients. • Closely monitor application events via web-based monitoring system. • Be familiar with escalation procedures when working with responsible departments, depending on the severity of an incident. • Adhere to incident management KPI’s. • Ensure risks or concerns are maintained accordingly that could influence the quality of the software delivery or support and that timeframes are communicated properly. • Work closely with other teams to ensure effectivity of resolving incident calls, and effective communication with other teams. • Deploy products' features and fixes to live environments whilst understanding the potential impacts on various systems. • Document technical articles and problem resolution steps in company knowledge base system. • Identify and develop ideas to enhance tools, process, training, techniques etc. • Work diligently and responsibly on all live environments. • Provide excellent services to both internal and external parties in a timely manner. Show less

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  CTBC Bank Co., Ltd. 中國信託銀行

  Nov 2018 - now

  Manage