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Sandra Ferreira

Sandra Ferreira

Head of e-Commerce - Portugal

Followers of Sandra Ferreira2000 followers
location of Sandra FerreiraLisbon, Lisbon, Portugal

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  • Timeline

  • About me

    Director of Sales | Customer Service and Experience | Digital Transformation | International | (10Y Germany) | Winner award Portuguese Women In Tech

  • Education

    • ISCTE Business School

      -
      Degree Social Sciences

    • ESMT European School of Management and Technology

      -
      Executive Program - Finance for non finance executives

      Financial for non Financial executives

    • INDEG-ISCTE Executive Education

      -
      Master MBA - Master of Business Administration

      Master of Business Administration

    • London Business School

      -
      Executive Program Marketing

      Market driving strategies

  • Experience

    • Allianz Portugal

      Jan 2000 - Jun 2010
      Head of e-Commerce - Portugal

      Responsible for the online sales business unit

    • Allianz Group

      Jul 2010 - Dec 2012
      Country Manager for Operational Performance - Benelux Region

      Responsible for implementation of new Target Operating Model and operational performance in Benelux region.

    • Allianz Global Corporate & Specialty (AGCS)

      Jan 2013 - Dec 2015
      Head of Global Project Portfolio - Munich

      Accountable for managing PMO planning area for a portfolio of 50m€

    • Allianz Insurance

      Jan 2016 - Sept 2020

      Responsible for delivering end-to-end Motor insurance journeys for a better user experience (UX) in the context of a digital transformation program that intended to create a single and consistent online positive experience across 4 countries: The Netherlands, Germany, Italy, and Spain. Responsible for delivering a new online platform (SaaS) for CEE region (hub located in Poland).

      • Chief Experience Officer - Italy, Spain, NL and Germany

        Jun 2018 - Sept 2020

      • Head of Digital Transformation Program - CEE region

        Jan 2016 - Jun 2018

    • Universidade Europeia

      Sept 2020 - Mar 2023
      Iberian Director Customer Service and CX

      Responsible for delivering a better Customer Experience across all channels and for the digitalization & automation of processes linked with Customer lifecycle.

    • CLEVA Insurance Software

      Apr 2023 - now
      Sales Account Director

      Responsible for achieving annual revenue targets by understanding the needs of our customers, proposing, and executing solutions to enable them to grow and achieve their business goals.

  • Licenses & Certifications

    • Black Belt Certification (BB)

      Opex
      Jan 2012

    • Project Management Certification

      PMI
      Jan 2009

    • Certified SAFe® 5 Program Consultant

      Scaled Agile, Inc.
      Jun 2020
      View certificate certificate

    • Certified Scrum Product Owner® (CSPO®)

      Scrum Alliance
      Apr 2020
      View certificate certificate

    • Certified ScrumMaster (CSM)

      Scrum Alliance
      Jan 2019
      View certificate certificate

    • DIGITAL TRANSFORMATION: PLATFORM STRATEGIES FOR SUCCESS

      Emeritus
      Feb 2023
      View certificate certificate

    • Advanced Certified ScrumMaster (A-CSM)

      Scrum Alliance
      Dec 2019
      View certificate certificate

    • Certified Scrum Professional®-ScrumMaster

      Scrum Alliance
      Feb 2020
      View certificate certificate

    • Certified ScrumMaster® (CSM®)

      Scrum Alliance
      Mar 2019
      View certificate certificate

    • Artificial Intelligence and Business Strategy

      LinkedIn
      Jul 2022
      View certificate certificate

  • Volunteer Experience

    • Writer

      Issued by Co-Author of the book "Viajar de Moto-Destino Europa" on Jan 2002
      Co-Author of the book "Viajar de Moto-Destino Europa"Associated with Sandra Ferreira