Muhammad Umair

Experience

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  Verizon

  Jan 2009 - Jun 2012

  Sales Representative

  Duties and Responsibilities:• Managed a diverse portfolio of customer accounts, providing tailored solutions to meet their telecommunications needs.• Consistently met and exceeded sales targets through effective customer engagement and relationship management.• Conducted product demonstrations and provided detailed explanations of Verizon’s services and plans.• Identified and pursued new sales opportunities, contributing to increased market share.• Resolved customer issues and concerns, ensuring a high level of satisfaction and loyalty.• Collaborated with team members to develop and implement effective sales strategies.• Maintained up-to-date knowledge of industry trends and competitive products to better serve customers. Show less

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  ExxonMobil

  Jul 2012 - Sept 2017

  Assistant Sales Manager

  Duties and Responsibilities:• Sales Strategy Development: Assisted in creating and implementing sales strategies to increase market share and revenue.• Team Leadership: Supervised and trained a team of sales representatives, ensuring they met their targets and adhered to company policies.• Customer Relationship Management: Built and maintained strong relationships with key clients, addressing their needs and ensuring high customer satisfaction.• Performance Analysis: Monitored sales performance metrics, prepared reports, and provided actionable insights to senior management.• Market Research: Conducted market research to identify new business opportunities and stay informed about industry trends.• Inventory Management: Coordinated with the inventory team to ensure product availability and timely delivery.• Promotional Activities: Organized and executed promotional activities and sales campaigns to boost product visibility and sales.• Problem Resolution: Addressed and resolved customer complaints and issues promptly, ensuring a positive customer experience.During my tenure, I contributed to significant sales growth and helped streamline the sales operations, enhancing overall efficiency and customer satisfaction. Show less

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  Food Delivery Brands

  Dec 2017 - Feb 2020

  Customer Service Representative

  As a Food Delivery Operations Manager for Food Delivery Brands, I managed a team of 85 individuals across various food delivery projects within the USA. My key responsibilities included overseeing daily operations, improving organizational processes, and ensuring high levels of customer satisfaction. Through professional management and strategic planning, I successfully expanded the team from 85 to 140 members by securing additional projects.Key Responsibilities:• Managed and supervised a team of 85+ members, ensuring smooth and efficient daily operations.• Implemented and optimized operational procedures to enhance team performance and customer satisfaction.• Coordinated and oversaw multiple food delivery projects, maintaining high standards of service.• Provided training and support to team members to improve skills and performance.• Resolved customer issues and complaints promptly and effectively.• Collaborated with other departments to streamline operations and improve service delivery. Show less

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  District Flower Express

  Jan 2018 - Oct 2020

  Dispensary Technician

  Here are my key duties and responsibilities as a Dispensary Technician: providing expert product guidance, ensuring regulatory compliance, managing inventory, operating POS systems, maintaining health and safety standards, and delivering exceptional customer service.• Assist customers with selecting cannabis products, addressing inquiries on usage, effects, and legality.• Stay updated on product knowledge and trends to make informed recommendations.• Ensure compliance with cannabis regulations and verify customer age.• Manage inventory by tracking stock, monitoring expiration dates, and handling returns.• Maintain accurate records and prepare reports on sales and inventory.• Operate POS systems efficiently and ensure proper product storage and handling.• Adhere to health and safety standards, and practice secure and sanitary handling.• Upsell and promote products through events and campaigns.• Resolve customer complaints professionally and handle difficult situations effectively.• Stay current with industry trends and assist in training new staff.• Utilize technology for inventory management and security, and report any issues.• Educate customers on responsible use, effects, and legal consumption limits. Show less

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  Upwork

  Jan 2019 - now

  Professional Freelancer
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  Dispensary

  Oct 2020 - now

  Customer Service Manager

  Here are my key responsibilities as a Customer Service Manager: ensuring exceptional service, training and supervising staff, maintaining compliance, managing inventory, resolving conflicts, and driving customer satisfaction through effective promotions and data analysis.• Provide exceptional service, product knowledge, and address inquiries.• Resolve complaints professionally and integrate feedback for service improvement.• Train and mentor staff on products and customer interactions.• Manage daily operations, scheduling, and performance while fostering a positive work environment.• Ensure adherence to cannabis laws and educate staff and customers on legal requirements.• Keep up with regulatory changes and adjust procedures as needed.• Maintain expertise in cannabis products and assist customers with their needs.• Promote sales through upselling and cross-selling.• Collaborate on inventory to ensure product availability and report on sales trends and preferences.• Maintain accurate records of sales and compliance.• Manage POS systems and transactions efficiently.• Keep the dispensary organized and welcoming, minimizing wait times.• Handle and resolve disputes between customers or staff.• Implement protocols for managing difficult situations, including service refusals.• Develop loyalty programs and promotional events.• Work with marketing teams to highlight new products and deals.• Analyze customer service data to identify trends and areas for improvement.• Report on customer satisfaction and service metrics to management.• Ensure adherence to health and safety guidelines and promote safe product handling. Show less