
Jacob Ignatius
Senior Guest Services Agent

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About me
Deputy General Manager Operations| CX & Operational Excellence | Global Account Management
Education

H. L. College of Commerce
2012 -Master's degree Business/Commerce, General
Experience

Kingfisher Airlines
Nov 2006 - Jul 2010Senior Guest Services AgentDGCA (Govt. of India) certified Load and Trim (Load Control) officer - licensed for Airbus A319, A319CJ, A320, A321, A330, A340, A350. BCAS (Govt. of India) certified Aviation Security officer & licensed baggage screener

Stemcyte India Therapeutics Pvt. Ltd.
Jul 2010 - Apr 2011Human Resources ManagerManaging all HR & Admin related activities for 100+ employees (Including monthly payroll)

Vodafone
Apr 2011 - Apr 2024_VOIS [Vodafone Intelligent Solutions] - Associated with Vodafone UK Market (Mobile & Home Broadband | Consumer, Small Business & Enterprise)
Deputy General Manager Operations
Sept 2023 - Apr 2024Senior Manager Operations
Feb 2021 - Sept 2023Manager Operations
Nov 2018 - Feb 2021Deputy Manager Operations
May 2018 - Nov 2018Assistant Manager Operations
Mar 2016 - May 2018Customer Service Team Lead
Apr 2012 - Mar 2016Customer Service Executive
Apr 2011 - Apr 2012

GULF PLASTICS LTD
Apr 2024 - nowBusiness Development & International Sales- Identify and Develop Business Opportunities- Sales and Revenue Growth- Relationship Management- Strategic Planning- Proposal and Contract Management- Buyer : Seller Mediation- Project Management- Financial Analysis and Reporting- Leadership and Mentoring
Licenses & Certifications

ITIL Foundation Level
APMG InternationalJun 2017
Honors & Awards
- Awarded to Jacob IgnatiusVodafone House RED Champion 2022 Vodafone Apr 2022
- Awarded to Jacob IgnatiusVodafone House RED Champion 2021 Vodafone May 2021
Languages
- enEnglish
- hiHindi
- guGujarati
- maMalayalam
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