Jacob Ignatius

Jacob Ignatius

Senior Guest Services Agent

Followers of Jacob Ignatius1000 followers
location of Jacob IgnatiusAhmedabad, Gujarat, India

Connect with Jacob Ignatius to Send Message

Connect

Connect with Jacob Ignatius to Send Message

Connect
  • Timeline

  • About me

    Deputy General Manager Operations| CX & Operational Excellence | Global Account Management

  • Education

    • H. L. College of Commerce

      2012 -
      Master's degree Business/Commerce, General
  • Experience

    • Kingfisher Airlines

      Nov 2006 - Jul 2010
      Senior Guest Services Agent

      DGCA (Govt. of India) certified Load and Trim (Load Control) officer - licensed for Airbus A319, A319CJ, A320, A321, A330, A340, A350. BCAS (Govt. of India) certified Aviation Security officer & licensed baggage screener

    • Stemcyte India Therapeutics Pvt. Ltd.

      Jul 2010 - Apr 2011
      Human Resources Manager

      Managing all HR & Admin related activities for 100+ employees (Including monthly payroll)

    • Vodafone

      Apr 2011 - Apr 2024

      _VOIS [Vodafone Intelligent Solutions] - Associated with Vodafone UK Market (Mobile & Home Broadband | Consumer, Small Business & Enterprise)

      • Deputy General Manager Operations

        Sept 2023 - Apr 2024
      • Senior Manager Operations

        Feb 2021 - Sept 2023
      • Manager Operations

        Nov 2018 - Feb 2021
      • Deputy Manager Operations

        May 2018 - Nov 2018
      • Assistant Manager Operations

        Mar 2016 - May 2018
      • Customer Service Team Lead

        Apr 2012 - Mar 2016
      • Customer Service Executive

        Apr 2011 - Apr 2012
    • GULF PLASTICS LTD

      Apr 2024 - now
      Business Development & International Sales

      - Identify and Develop Business Opportunities- Sales and Revenue Growth- Relationship Management- Strategic Planning- Proposal and Contract Management- Buyer : Seller Mediation- Project Management- Financial Analysis and Reporting- Leadership and Mentoring

  • Licenses & Certifications

    • ITIL Foundation Level

      APMG International
      Jun 2017
  • Honors & Awards

    • Awarded to Jacob Ignatius
      Vodafone House RED Champion 2022 Vodafone Apr 2022
    • Awarded to Jacob Ignatius
      Vodafone House RED Champion 2021 Vodafone May 2021