Jenny Baker

Experience

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  American Home Shield

  Apr 2001 - Apr 2016

  • Managed 6 Associates who supported sales efforts from all channels: Real Estate Field Sales, Renewals and Customer Retention, Inbound Telesales, Direct to Consumer National Accounts • Supported multiple levels of Account Management, Business Development, and Sales Professionals to help grow accounts across multiple industries including Financial Services, Insurance, Real Estate, and Energy• Planned and executed annual National Sales Meetings with 175 attendees• Collaborated with our national accounts and internal departments to develop new processes and revise existing processes to support operational business needs on both sides• Reviewed and revised operational processes to identify and correct inefficiencies• Developed monthly and quarterly reporting to be used to identify strengths and areas for opportunity within our national accounts• Built reporting templates using data from various systems to be presented in discussions with our national accounts• Developed queries and created ad hoc reports using Cognos to prepare data to be used as discussion points in multi-level meetings• Participated and presented in quarterly business reviews and process review meetings with our national accounts and internal departments• Analyzed marketing results and presented recommendations for future marketing campaigns to our national accounts• Served as a subject matter expert on multiple system redesign projects which included determining and documenting internal and external business requirements, collaborating with other departments to understand interdependencies, creating test cases, testing new applications & systems, and providing support of changes upon rollout Show less

  • Manager, Account Management & Analytics

    Nov 2007 - Apr 2016

  • National Accounts Service Area Manager

    Apr 2005 - Nov 2007

  • National Accounts Service Area and Collections Manager

    May 2004 - Apr 2005

  • Third Party Coordinator Supervisor

    Oct 2002 - May 2004

  • Third Party Accounting & Collections Supervisor

    Apr 2001 - Oct 2002
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  St. Jude Children's Research Hospital - ALSAC

  Oct 2016 - now

  • Sr. Advisor - Marketing Analytics

    Jul 2018 - now

  • Manager - Honors and Memorials Program

    Mar 2017 - Jul 2018

  • Donor Care - Liaison Donor Experience & Quality Measurement

    Oct 2016 - Mar 2017