Derrick Oganda

Experience

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  National Environment Management Authority

  May 2015 - Sept 2015

  Compliance & Enforcement Intern- NEMA
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  EmCare World

  Sept 2015 - Nov 2016

  Project Assistant

  Junior System Administrator Technical support assistantSustainable Technology

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  Church World Service

  Nov 2016 - Jan 2017

  Program Assistant

  United States Refugee Admission Program -(Case Processing Assistant)

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  Safaricom Limited

  Mar 2017 - Jul 2017

  Technology for Development - Corporate Affairs Division

  Sustainable Development Champion.Technical support.Electromotive force Awareness project.Sustainable Technology. • Represented Safaricom PLC at the Pan-African Youth Conference on Technology in April 2017.• Part of the team that drafted the 2017 Safaricom PLC sustainability report.

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  Church World Service

  Aug 2017 - now

  Managing and monitoring IT physical layer infrastructure (Power, AC, servers, W/LAN and WANnetworks, CCTV, Access control, firewalls, and other network equipment)Monitors network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses.Implement and maintained security strategies for internal network per the NIST and CFR Framework/ Regulations to Oversee digital security.Provides Level 2 support service focusing on Microsoft network services, IP routing, switching and firewalls (layer 1 through 7), LAN/WAN architecture, Switch management and Server builds.Planning and recommending network hardware, systems management software and architecture & maintains LAN/WAN infrastructure.Maintains and monitors the communication infrastructure (VOIP, VPN, Teleconferencing, Internet links, among others). Show less Providing world class hardware and software IT Support services to CWS Africa staff across Africa.Remote desktop support to over 500 Staff working from home.Active Directory, Microsoft Azure & office 365 Administration.Manning, managing, analyzing & generating reports on the Manage Engine Service Desk.Maintaining & upgrading hardware and software systems, {Servers, workstations, printers, andperipherals}Creating and maintaining documentation on networking procedures and protocols within IT servicemanagement. Show less Providing first line of End user support.Collaborating with third-party vendors to procure and maintain IT systems and services.An instrumental lead in the introduction of remote refugee processing during COVID 19Developing Office 365 training material for 500 staff. Setting up CWS Africa IT equipment in compliance with the NIST , FISMA & CFR Frameworks.United States Refugee Admission Program-Office 365 TrainerVolunteer IT supportPioneer IT point of Contact for CWS Africa, Nairobi Sub offices (Lavington Hill& Nairobi Garage)Senior Resettlement Caseworker Show less

  • Network Administrator | Information Technology Support Specialist

    Oct 2022 - now

  • Senior Information Technology Support Assistant

    Jan 2022 - Sept 2022

  • Senior Resettlement Caseworker | Information Technology Support Assistant

    Mar 2020 - Jan 2022

  • Resettlement Caseworker| Volunteer Information Technology Assistant

    Jun 2018 - Mar 2020

  • Senior Program Assistant

    Aug 2017 - Jun 2018