Mithun Varma

Experience

• 

  IBM India Software Labs

  Aug 2007 - May 2011

  Software Engineer

  Software Engineer in IBM, India Software Labs. Developer part the team responsible for the product IBM Personal Communications. As a developer, I have contributed effectively towards the design and development of various new features to enhance the product and maintenance of through various releases. The work involves interaction with global teams spread across geographies and customer engagements.

• 

  Dell EMC

  May 2011 - now

  Member of the Data Protection and Availability Division current product engineering team for EMC NetWorker:•Worked with customers and the support organization to resolve in the field issues through the escalation life cycle by collecting the required evidence, performing code search and analysis,providing fixes, recommending patches or environmental changes and following up to verify the resolution was accepted.•Adapted my product knowledge by performing documentation research, code reading, and deployment experimentation as needed based on the shifting problem areas driven by the customers' requirements.•Maintained constant communication with other developers and teams to drive customer issues to resolution as quickly as possible.•The primary focus area is the backup of VMware virtual machines using the VADP APIs.•Maintains the team lab assets and VMware environment.•Proactively involved in high priority customer cases and driving them to resolution by maintaining constant focus and providing fast action.•Consistent top contributor. Awarded multiple times for driving hot customer escalations to resolution effectively. Show less

  • Software Senior Principal Engineer

    Jul 2021 - now

  • Software Principal Engineer

    Oct 2017 - Jun 2021

  • Associate Principal Engineer

    May 2011 - Sept 2017