James Johnson

Experience

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  University of Texas at Austin

  May 1997 - Jan 2000

  Computer Equipment Maintenance Technician

  Installed and maintained all network equipment for assigned office and authored internal / external websites.Aided all employees with computer equipment through network support and training.

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  ReCompute Corp.

  Jun 1998 - Jul 1998

  Network Assistant

  Contract employment.Fulfilled all responsibilities associated with quarter-long contract including installation and maintenance of all network equipment.

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  HEB

  Jan 1999 - Jan 2008

  Supervised the total operation of a drug-store / general merchandise department, including cosmetics and imaging (photo lab).Inherited a department which was financially out-of-tolerance and made it profitable and within shrink tolerances.Achieved department earning goals, thus supporting total-store financial objectives.Ensured adequate staffing through sound hiring decisions, retention and cross-training of employees and other managers.Played a key role in grand-opening the company's first “HEB Plus!” store format. Show less Supervised the total operation of a retail unit which enjoyed year-over-year sales growth in spite of new store openings.Took personal responsibility for customer service to retain customers.Ensured that all federal, state and local regulations regarding food safety / sanitation and OSHA were met through inspection and maintenance of store facilities and equipment.Identified shrink opportunities and executed action plans to combat future loss.Facilitated conflict and fostered teamwork.Implemented and trained others with Kaizen initiative.Streamlined labor processes through task delegation to the appropriate people based on the complexity of the tasks, skills sets, interests and capabilities of the individuals – thus increasing employee morale.Aided department managers, store leadership, additional stores and regional directors through sound reporting and acquiring new responsibilities. Show less Taught and role-modeled superior customer service to 150+ employees.Listened and showed sensitivity to customer concerns and handled issues in a professional manner.Reviewed and approved financial transactions at check stands, business center, gas station and cash-control office in compliance with MSB laws.Consistently reviewed and maintained all departmental SOPs.Wrote and administered accurate, timely, honest and constructive feedback regarding others' performance.Aided other department managers, store leadership and additional service departments by acquiring new responsibilities. Show less

  • Drugstore / General Merchandise Director

    Jan 2005 - Jan 2008

  • Manager in Charge

    Jan 2003 - Jan 2005

  • Central Checkout Manager

    Jan 2002 - Jan 2003

  • Checker / Customer Service Specialist

    Jan 1999 - Jan 2002
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  Starbucks Coffee Company

  May 2008 - May 2012

  Store Manager

  Successfully took-over and grew a store unit into profitable margins – which prevented a proposed store closure.Exceeded store year-over-year growth by an average of 12% and achieved more key metrics than any other store in my district of eleven stores.Exceeded promotional targets for every product launch during my tenure as a store manager..Was instrumental in test-marketing beverage production which was eventually adopted by the entire company.Supervised the entire operation of a store unit while providing operational support for my district and region.Ensured adequate staffing through sound hiring, retention and continuous training of employees and other supervisors.Implemented and trained others with LEAN initiative.Developed unique, in-store merchandising plans to maximize sell-through on seasonal items to maximize profit and minimize markdowns. Show less

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  Austin Texas Homes, LLC

  May 2010 - now

  Real Estate Professional

  Exceed customer expectations through representing clients with the sale, purchase and leasing of real property.Continually educate clients, customers and general public in market fluctuations through seminars and blogs.Creatively market houses or other property through use of social media and other forms of networking.Adhere to all federal, state and local housing laws.

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  Austin Power House Church

  May 2012 - Sept 2013

  Operations Manager / Technical Director

  Supervised general operations of ministry.Installed and maintained all computer hardware / software.Maintained website / social media accounts such as Facebook and Twitter.Recorded, edited and uploaded sermon podcasts to website and iTunes.Planned, captured and post-produced sermon audio and video for web and television programming.Wrote schedules for the technical ministry and assisted ministry leaders with any obstacles or challenges they encountered.Coordinated special projects (ie. Explore God) which involved other churches. Show less

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  Texas Pawn and Jewelry

  Jan 2014 - Aug 2015

  Assistant Store Manager

  Supervised the total operation of retail / lending institution through qualification of loans, product appraisal and precious metal / firearm market trends.Insured BATF compliance in regards to 4473s. Facilitated FFL transfers for new and pre-owned firearms.

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  One44 Firearm Instruction

  Apr 2015 - now

  Owner / Instructor

  Instruct students in multiple disciplines of firearms training. Write original training coursework as well as coursework to accompany existing classes, such as NRA firearms classes and Texas License to Carry (LTC) classes.Currently certified to teach:NRA Basic PistolNRA Basic RifleState of Texas License to Carry (LTC) courseTailored firearms training with handguns and rifles.

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  G T Distributors

  Aug 2015 - now

  Managed the accounts of 477 public safety agencies spanning 27 counties. Annual sales figures available upon request.Increased sales by 173.64% during 14 months in the territory.Effectively communicated with outside counterpart in a team environment.Worked closely with public safety agencies in the territory to determine their specific needs, inquire about budget allowances and deliver product in a timely fashion.Adhered to all ATF and NFA guidelines.Persistently pursued new business with a large agency (one of the 5 largest in the country) to win a contract which boosted sales and gained a notable foot hold in the marketplace. Show less Oversaw all operations in regards to Austin showroom.Increased sales an average of 41.65%.Worked closely with federal, state and local law enforcement agencies to ensure all needed duty equipment is provided accurately and in a timely manner.Spear-headed the launch of two, additional locations – Jacksonville, FL and Overland Park, KS.Responsible for hiring and coaching / developing employees.Continually merchandised and remerchandised product in the showroom – showcasing its features and capabilities to first responders while increasing inventory turn and sales / profit.Measured armor for cadets and existing officers.Inspected and repaired firearms to ensure they were fit for duty. Adhered to all BATFE/NFA guidelines regarding FFL, SOT and 4473 documentation. Show less

  • Account Manager - North Texas

    Nov 2021 - now

  • Account Manager - Southeast Texas

    Sept 2020 - Nov 2021

  • Assistant Showroom Manager

    Aug 2015 - Sept 2020
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  Texas Tactical Training Institute

  Sept 2015 - Sept 2016

  Founding Member / Secretary / Instructor

  Served as a secretary and instructor for TTTI.Instructed students in multiple disciplines of firearms training. Wrote original training coursework as well as coursework to accompany existing classes, such as NRA firearms classes and Texas License to Carry (LTC) classes. Also designed the logo, as well as other various media materials.Certified to teach:NRA Basic PistolNRA Basic RifleState of Texas License to Carry (LTC) courseTailored firearms training with handguns and rifles. Show less