Robert Hamm

Experience

• 

  Publix Super Markets

  May 2014 - Dec 2022

  Grocery Stock Clerk

  Used pallet jacks and hand trucks to move merchandise to the sales floor for stockingAssisted 10+ customers daily with price checking and finding requested items in storeDetermine and implement appropriate productivity, quality, and service goals 3+ days a weekAlways providing premier customer serviceMaintain a safe and orderly working environment at all times

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  5 Star Veterans Center

  Sept 2020 - Dec 2020

  System Administrator Intern
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  Hueman People Solutions

  Jun 2021 - Feb 2022

  Help Desk Specialist

  Asset Management for remote and local usersSolving trouble tickets using the SolarWinds ticketing systemSet up Zoom rooms and desksMeeting with Managers, Directors, and C-suite to help resolve issues for them and their teams.Assist with taking on new clients and their specifications for Hueman users to access their systems

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  Hueman People Solutions

  Jan 2023 - now

  - Lead, teach, and train the IT Support Specialists of Hueman People Solutions in their everyday responsibilities.- Executed and facilitated projects undertaken by Hueman IT such as Intune implementation, replacing the company laptops company-wide, and preparing for ISO 27000 certification.- Co-ordinated creation of documentation for training, tracking projects, and common IT tasks.-Install network switches and equipment for small office networks.

  • Information Technology Support Team Lead

    Jan 2024 - now

  • IT Support Specialist

    Jan 2023 - Dec 2023