Deep Enrich
Matthew Hendricks
Language Coach
222 followers
Berlin, Berlin, Germany
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About me
B2B Customer Support Associate
Education
IU International University of Applied Sciences
2022 -Bachelor of Business Administration - BBA Business Administration and Management, General
Experience
Berlitz Corporation
Feb 2017 - Feb 2020Language CoachBusiness English language trainer.Taught language courses to corporate groups.Offered specialised language training to groups and individuals.
GoStudent
Jan 2020 - Mar 2023English TeacherDeveloped and implemented customized lesson plans to address individual student needs and learning styles.Prepared students for standardized tests, focusing on reading comprehension, writing skills, and literary analysis.Facilitated group discussions and interactive activities to enhance students' appreciation for literature.
SIDES
Mar 2023 - nowTechnical Customer Support AssociateSaas technical support.Inbound and outbound support. CRM Software integrations and implementation in businessesOnboarding support for new clientsOnboarding support for new colleagues (Fachlicher Ansprechpartner)
Licenses & Certifications
- View certificate
Introduction to Cybersecurity Tools & Cyber Attacks
IBMAug 2022
- View certificate
Technical Support Fundamentals
GoogleAug 2022
Languages
- enEnglish
- geGerman
- duDutch
- afAfrikaans
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