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Peter Santiago

Peter Santiago

Auto Express Adjuster

Followers of Peter Santiago65 followers
location of Peter SantiagoIndianapolis, Indiana, United States

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  • Timeline

  • About me

    Customer Relationship Manager • Auto Liability Adjuster ➜ Enhancing Customer Retention ➜ Maximizing Operational Logistics

  • Education

    • Indiana Wesleyan University

      -
      Bachelor of Science (B.S.) General Studies

  • Experience

    • Safeco Insurance

      Jan 2004 - Jan 2009
      Auto Express Adjuster

      𝐕𝐚𝐥𝐮𝐞𝐝 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞➡️Managed inbound and outbound calls and delivered claims support in a call-center environment.➡️Communicated with customers, claimants, body shops, agents, and internal employees to process express auto claims.

    • Community Insurance Group

      Jan 2010 - Jan 2012
      Insurance Broker

      𝐕𝐚𝐥𝐮𝐞𝐝 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞➡️Directed the activities of a life and health insurance agency as a licensed producer throughout the Midwest, including coverage explanations, new business, customer retention, and fiscal management.➡️Maximized development efforts and enhance business outcomes by developing relationships, educating prospective clients, and delivering solutions-focused recommendations.

    • GEICO

      Jan 2012 - Jan 2014
      Field Auto Damage Adjuster

      𝐕𝐚𝐥𝐮𝐞𝐝 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞➡️Communicated and collaborated with, claimants, body shops, agents, and internal employees.➡️Processed 20+ daily claims, maintaining key records, reports, and auto damage photos.

    • Selective Insurance

      Jan 2014 - Jan 2018
      Senior Auto Liability Adjuster

      𝐕𝐚𝐥𝐮𝐞𝐝 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞➡️Examined, recorded statements, and reported the vehicle's external and internal physical damage.➡️Investigated, negotiated, settled, and authorized payments on a variety of auto liability claims.➡️Provided training and ongoing support to a cross-collaborative team on claims processing practices.

    • M. Santiago Group

      Jan 2018 - now
      Customer Service Operations Specialist

      𝐕𝐚𝐥𝐮𝐞𝐝 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞➡️ Served as a multifunctional contributor, overseeing vendors, sourcing new contracts, and communicating with external stakeholders.➡️ Increased revenue by following up and furthering the conversation with prospective clients.➡️ Directed a variety of fiscal projects, including negotiating vendor rates, overseeing accounts payables, and managing small business taxes.

    • Sitel Group

      Jan 2020 - Jan 2021
      Licensed Claims Agent

      𝐕𝐚𝐥𝐮𝐞𝐝 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞➡️Processed long-term member claims for military members and their families across the US.

  • Licenses & Certifications

    • Associate in Claims

      The Institutes
      Sept 2008