Esther Nyaga

Experience

• 

  ALRMP II

  May 2009 - Oct 2009

  Community Mobilizer Volunteer

  • Executed community mobilization, oversight, and training for health and sanitation initiatives, resulting in increased community engagement and awareness.• Provided technical support and supervision to community workers, ensuring project goals were met effectively and efficiently.• Established and maintained a community database, facilitating data-driven decision-making for urban development and shelter initiatives.

• 

  Equity Bank Limited

  Dec 2009 - Aug 2011

  Clearing Officer

  • Developed and executed clearing operations strategy for Equity Bank Limited• Oversaw timely remittance of outward clearing files and managed inward clearing files from CBK• Resolved clearing queries promptly and ensured software compliance with KBA standards

• 

  LIWA Kenya Trust

  Sept 2011 - Jul 2012

  Conference Planner

  • Collaborated with clients to understand event objectives, target audience, and budget constraints for seamless execution.• Developed detailed project plans, timelines, and budgets to ensure efficient conference planning and execution.• Oversaw logistical arrangements, including transportation, accommodation, AV equipment, and catering for engaging conference experiences.

• 

  Reyshade Signs and Graphics

  Aug 2012 - Dec 2013

  Brand Strategist

  • Conducted market research and competitor analysis to develop comprehensive brand strategies for clients.• Collaborated with creative teams to create engaging brand narratives and content strategies.• Developed brand guidelines to ensure consistent brand messaging across various channels.

• 

  OnMobile Global Limited

  Jan 2014 - May 2019

  Customer Support Specialist

  • Provided accurate and comprehensive information about products and services to assess customer needs.• Troubleshooted and resolved customer issues, ensuring timely resolution and customer satisfaction.• Maintained thorough documentation of customer interactions in the CRM system.• Proactively followed up with customers to address concerns and questions.

• 

  PLAY

  Jun 2019 - Sept 2020

  Program Manager and Innovative Lead

  • Managed multiple content programs, developing objectives, timelines, and milestones for successful execution.• Collaborated with cross-functional teams to ensure alignment with organizational goals.• Implemented innovative approaches to content creation and delivery, fostering a culture of creativity within the company.• Engaged with stakeholders to drive program success and continuously enhance content offerings.

• 

  Centum Learning Limited

  Sept 2020 - Jan 2023

  Program Coordinator and Content Lead Africa

  • Collaborated with cross-functional teams to plan and execute impactful training programs in Africa.• Developed engaging training content by conducting needs assessments and incorporating instructional design techniques.• Implemented quality assurance processes to monitor program effectiveness and gather feedback for continuous improvement.

• 

  Grace Place

  Feb 2023 - Jan 2024

  Volunteer

  • Assisted in packaging hampers, restocking shelves, and aiding clients at the food bank to ensure a smooth operation.• Contributed to setting up, serving, and cleaning up for community dinner services, fostering a welcoming environment for all.• Helped fulfill food orders by picking and stacking pre-packaged food boxes, ensuring timely delivery to member agencies.• Supported administrative tasks at the Welcome Centre, fundraising, and finance departments, showcasing versatility and dedication. Show less

• 

  Kinnect Support Services

  Jun 2023 - Feb 2025

  Community Service Worker
• 

  Heritage Skills Development

  Jan 2024 - Feb 2025

  Program Supervisor

  • Assisted in program development, implementation, and evaluation to ensure alignment with organizational goals.• Monitored program effectiveness and made improvements based on member feedback and evolving needs.• Collaborated with project coordinators to administer programs and services efficiently.

• 

  Africa Centre

  Feb 2025 - now

  Community Engagement Manager

  As the Community Engagement Manager at Africa Centre, I am responsible for bridging the gap between the organization and the African descent community. I actively engage in community events, manage volunteer communication, and organize events to promote social inclusion and identity.