Teresa Ramos

Experience

• 

  Lighthouse Christian Academy

  Sept 2017 - Dec 2018

  Professor

  ➢Provided instruction in math, physics, and English to elementary, middle, and high school.➢Aided to the learning of children with special needs.➢Achieved retention and satisfaction of parents, after issues with the previous staff prior to my entry.➢Provided direction and planning in accomplishing curricular, and program requirements for every group at the whole Academy.➢Planned and organized students' academic progress by issuing weekly, monthly, and quarterly reports.

• 

  Cecilia Ramos Galan

  Feb 2018 - Feb 2019

  Accounting Assistant

  ➢Tax calculations through fiscal years in Excel.➢Managed a tax accounting portfolio of over 45 customers, issuing monthly and bi-monthly statements.➢Increased the efficiency of the issuing and cancelling process of invoices, increasing from 50 to over 100 in a monthly basis.➢Dealt with day-to-day customer-related issues, such as, complains, face-to-face video calls and billing & collections.➢Collection of fees and taxes to be paid.

• 

  M4M

  Jan 2019 - Feb 2022

  Auxiliar administrativo

  ➢Issuance and cancellation of electronic invoices.➢Collection of fees and taxes to be paid.➢Personal assistant activities (calls, dealing with the client, procedures, emails, and payments).

• 

  ConversationHackers

  Feb 2020 - Jan 2022

  English Coach

  ➢Expanded courses sales during Covid-19 crisis by conducting numerous and continuous classes of prospection for interested customers.➢Lead international market opening during Covid 19 Crisis, transitioning from face-to-face to online courses.➢Designed comprehensive courses in business increasing student retention rate.➢Lead customers to obtain the TOEFL certification and American Citizenship.➢Traveled to Colombia for aiding a promotional campaign to open market in Bogota.

• 

  Private

  Dec 2021 - now

  Legal Case Manager

  ➢Coordinating the collection, review, and production of documents responding to legal requests.➢Summarizing fact gathering and information retrieval on tabs to detail the findings on medical records.➢Contacting and conferencing with clients for case updates.➢Manage +250 case files inputting into an electronic file system.➢English-Spanish interpreter. ➢Serve as liaison between attorney and clients, including managing high email and call volume daily and scheduling consultations. Show less