Arun Joseph

Experience

• 

  Eatlo

  Feb 2015 - Jan 2016

  Operations Analyst

  Managing team for efficient operations for meeting the delivery challenges within the deadline and budget . Building Tableau dashboards and visualizations to have improve the daily operation efficiency and improve the sales.

• 

  Concentrix

  Nov 2016 - Nov 2018

  Analyst

  Using tableau , r , and excel to drive the performance of agents , thereby improving the program performance . Deep dive analysis on the metrics , so as to understand whats happening on a monthly , weekly or even interval level basis . Providing staffing over/under details at the interval level. Governance calls to drive theactionable insights found and to quantify the impact. To dig out the financial opportunity in the programsby use data to identify the controllable parameters and driving actionable insights. To Quantify the impact of the analytics intervention and showcase annualized savings. Projects :Voice of Customer Analysis Using speech analytics , Text Mining ! Combining Text mining R and Speech analytics (Verient tool) to figure out exactly what the customer is trying to convey . Finding the call drivers , and most prominent issues and combing this with the text mining and word association algorithms to zero in the what exactly the customer is trying to convey (Voice of customer) . Text Classification Devised a text classifier to auto identify the type of error using logistic regression and python. Model implemented using logistic regression in python ski-kit learn. Churn Reduction Strategies successfully implemented an R based project working with real time data sets within MNC corporation, a world class communications services and technology company for analyzing increasing churn,strategies for retention of customers etc. Sales Analytics Implemented a successful project for client, which improved the gross sales by 5%. The project involved implementing clustering , Quartile analysis and other exploratory analysis which helped device a successful strategy to improve sales. Population best fit for level change Did a working model to accurately determine the population best fit to be promoted from tier 1 to tier 2 according to various performance Show less

• 

  Quantiphi

  Dec 2018 - now

  Client Partner for data and AI services with a focus on leadqualification, presales, partnerships, workshops, businessdevelopment, and relationship-building across US East and Indiamarkets.Exceeded sales target by 110% with revenue under management ofover $15 million annually.Worked closely with marketing and business development teams tobuild and grow relationships, collaborating with the sales team toconvert conversations into qualified opportunities.Collaborated with industry analysts to develop industry reports andresearch on emerging trends in FSI, establishing expertise in the valuechain and reimagining it with AI solutions.Developed and delivered AI/ML advisory consultation workshops incollaboration with CSP partners (AWS, GCP) for multiple Fortune 500customers, identifying pain points, risks, and opportunities across thevalue chain.Managed and delivered multiple projects across NLP, computervision, and generative AI, successfully solving challenging use-casesin insurance, such as claims auto adjudication and claims severityprediction, etc.Led the response to over 20+ RFPs/RFIs/RFQs and worked on 100+proposals in AI, spanning fixed-value projects, capacity-basedworkloads, and POD-based workloadsManaged margins, forecasts, and visibility of the portfolio inalignment with organizational targets, working closely with thebusiness finance team.Collaborated with legal, finance, IT, security, and other teams toexecute MSA's and SOW's with customers from multiple geographies, Show less Leading the Go To Market team focused on the Financial Services Industry for Multiple Regions from lead generation to lead conversion. Workstreams involved: Marketing Responsible for building and maintaining our market thought leadership in the FSI space by generating thought leadership content, branding, speaking and presenting at third party events like ITC(Insurtech conference), Digital Insurance etc, webinars and podcasts with industry leaders. GTM Sales: Identification of Market Demand, Customer Problems and Prioritizing Products and Features Understanding challenges and pain points of business and designing solution POV's for the same. Workshops with customers for identifying how AI and ML can help in solving business challenges Demo’s and solution accelerators for multiple AI and Machine Learning use cases in areas of customer acquisition, customer experience, underwriting , claims management. Product Ideation and Solutioning :Led the solution ideation and designing of our One customer solution - a customer experience product. Led multiple AI and analytics usecases like, churn modeling, lead conversion modelling, property inspection using computer vision, customer life time value, sentiment analysis, topic modelling, etc Show less

  • Client Engagement Manager

    Apr 2022 - now

  • Associate Client Engagement Manager

    Apr 2020 - Apr 2022

  • Senior Business Analyst

    Dec 2018 - Apr 2020