Mike Chen De Xing

Experience

• 

  SMRT BUSES LTD

  Sept 2013 - Sept 2015

  Senior Executive, Service Monitoring

  Oversaw daily operations at SMRT Bus Operations Control Centre (BOCC) that monitors a fleet of 1,200 buses with an average daily ridership of about 1 million passenger trips.--- Supervised and trained 22 service controllers to ensure service quality and operational efficiency.--- Secured $500K+ in incentives under the Bus Service Reliability Framework (BSRF) trial, improving service performance.--- Represented SMRT Buses in CFMS implementation with LTA, improving fleet tracking and efficiency.--- Developed a real-time telematics monitoring system with NEC Asia Pacific, enhancing incident response. Show less

• 

  National University Polyclinics

  Jan 2016 - Aug 2018

  Operations Executive

  Oversaw daily operations of a polyclinic and work with a multi-disciplinary team to deliver quality care to 20,000 patients monthly. --- Supervised and trained 33+ administrative & patient care staff, improving service efficiency.--- Led safety training, audits, and emergency response planning as a Fire Safety Manager (FSM) and Business Continuity Coordinator.--- Achieved 90%+ patient satisfaction through workflow improvements and resource optimization.--- Reduced administrative wait times by 33%, streamlining operations with digital tools. Show less

• 

  Tan Tock Seng Hospital

  Sept 2018 - Mar 2019

  Executive, Ops Medicine

  Worked with key stakeholders to ensure smooth operations and good financial performance for clinical departments in Division of Medicine.--- Facilitated business case development for new medical services and equipment, coordinating input from clinical stakeholders.--- Implemented a cost-saving care plan for pneumonia patients, optimising resource utilization and clinical workflows.--- Supported the setup of a specialist centre at Ang Mo Kio, expanding patient access to healthcare services. Show less

• 

  NTU Institute for Health Technologies

  May 2019 - Jan 2020

  Senior Executive, Administration

  Provide administrative and clerical support to ensure efficient operation of the Institute. --- Managed office renovation and relocation, overseeing logistics and contractor coordination.--- Developed Standard Operating Procedures (SOPs) to improve compliance and internal processes.--- Supported safety audits and risk assessments, ensuring adherence to NTU’s regulatory standards.

• 

  National Healthcare Group Polyclinics

  Jan 2020 - Aug 2022

  Executive, Operations

  Plan, coordinate and implement IT operations strategies across all polyclinics.--- Served as NHGP’s representative in the Next Generation Electronic Medical Records (NGEMR) implementation, ensuring smooth adoption of digital healthcare solutions.--- Developed a digital patient card system for 6,000+ chronic care patients, enhancing tracking and engagement.--- Optimised patient flow by co-developing a Queue Management System (QMS) with external vendors, reducing wait times.--- Facilitated system enhancements for NGEMR and QMS by gathering user feedback, escalating issues, and overseeing deployments. Show less

• 

  HTX (Home Team Science & Technology Agency)

  Sept 2022 - now

  Engineer, Operations and Policy

  Formulate the policy and concept of operations for the Integrated Home Team Sustainment Centre (HTSC).--- Led the development and deployment of digital game-based learning for Workplace Safety, Health, and Security (WSHS), improving engagement in safety training.--- Automated workflows using UiPath RPA and Microsoft Power Apps, streamlining operations and reducing manual workload.--- Provided risk management and safety support, working with stakeholders to enhance compliance processes.--- Contributed to organisational initiatives, assisting in company-wide event planning as part of the Staff Welfare Committee. Show less