Denise Dininger

Personal Banker Sr. and Investment Rep

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Richmond Hill, Georgia, United States

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Timeline
About me
Commercial Lines Underwriting Manager - Westfield Insurance
Education
- Ashland University
  2010 - 2011
  Bachelor of Arts (B.A.) Business Administration
- Ohio State University Agricultural Technical Institute
  1997 - 2000
  Associate of Applied Science Landscape Contracting and Construction
- Ohio State University Agricultural Technical Institute
  -
  Associate of Arts and Sciences - AAS Landscape Contracting and Construction
Experience
- Huntington National Bank
  Mar 2002 - Aug 2006
  Personal Banker Sr. and Investment Rep
  Achieved sales goals and cross-sold all products and services including deposit accounts, loans, insurance and investments. Attained #1 Personal Banker in the Ashland/Mansfield District for percentage to sales goal for first quarter production 2006 and ranked #2 in the Ashland /Mansfield district for percentage to goal for the year 2005.Developed high quality customer relationships by determining needs and finding solutions. Named to the Huntington Bank’s Northern Ohio Region ‘Simply the Best’ Committee for excellence in customer service. Assisted the team in implementation of a new customer service initiative.Selected to coach and mentor new personal bankers through Huntington’s Propel Training Program.Maintained up-to-date knowledge of products, policies and procedures. Kept current with Life and Health License and Series 6 certification. State of Ohio Notary. Show less
- Westfield Insurance
  Sept 2010 - Apr 2020
  Answered a high volume of incoming calls for WIC billing and Claims. Provided information, entered claims, answered questions, researched situations, made decisions and solved problems to provide effective customer service to insureds, agents, claimants and Westfield employees. Maintained a strong working knowledge of both the WIC and claims departments within the Customer Care Center.Communicated with agents, claim representatives and other internal contacts to secure additional information to complete billing transactions and assist claim customers. Provided detailed account history to customers. Show less
  - Commercial Lines Underwriter - Small Business Underwriter 3
    Apr 2013 - Apr 2020
  - Graduate Development Program, Commercial Lines Trainee
    Jun 2012 - Apr 2013
  - Billing and Claims Customer Service Representative
    Sept 2010 - Jun 2012
- Zurich North America
  Apr 2020 - Apr 2022
  Senior Construction Casualty Underwriter
- Western Reserve Group
  Apr 2022 - Apr 2024
  Commercial Lines Underwriting Manager
- Westfield Insurance
  Apr 2024 - now
  Commercial Lines Underwriting Manager
Licenses & Certifications
- Associates in General Insurance (AINS)
  The Institutes
  Mar 2013
- Construction Risk and Insurance Specialist
  International Risk Management Institute, Inc. (IRMI)
  Jul 2020
- Certified Insurance Counselors (CIC)
  The National Alliance for Insurance Education and Research
  Jan 2022