Chun Kit Tang

Experience

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  Manulife

  Apr 2013 - Mar 2015

  Financial Planning Manager
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  Kwong Tung South Coast Travel Limited Company

  Mar 2015 - Mar 2021

  Business Development and Operation Manager

  • Worked and collaborated closely with industry leaders' top management such as CTSHK (香港中旅), Kwoon Chung Bus(冠忠巴士), projects include HK-MO Express (港澳快線), and All China Express (全日通).• Using analysis such as excel and SQL to research and analyze market trends and patterns from customers for business development purposes, the result connected customers' needs and the company's services.• Established driver SOP and income-structure.

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  Travel Tourism Service Limited

  May 2021 - Aug 2022

  Community Vaccination Center Supervisor

  • Serve an average of 3000 citizens daily since 2021, the top five vaccination centers out of 50.• Oversees 3 teams, 100+ personnel daily, and provides guidelines that ensure staff is well prepared for complex scenarios and questions, especially during 5th pandemic outbreaks.• Worked in a fast-paced and rapid change regulation and environment. • Liaise and coordinate with different government departments, including CSB, Hospital Authority, and EMSD.

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  DiDi

  Sept 2022 - Apr 2024

  Operations Manager

  • Managed end-to-end product lines in Hong Kong, achieving over 10% growth in gross profit.• Leveraged data analysis to enhance Standard Operating Procedures (SOP), elevating customer satisfaction and business performance.• Identified market trends and devised strategies for customer retention, engagement, and business expansion.• Analyzed daily operational performance using market research and business intelligence, translating insights into actionable metrics.• Executed operational strategies based on data-driven insights, contributing to planning and development.• Delivered technical recommendations through user-friendly reports and presentations to stakeholders at all levels.• Collaborated across departments, including product, customer services, public relations, and legal teams. Show less

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  Kwoon Chung Bus Holdings Limited

  May 2024 - now

  Executive Assistant

  • Executive-Level Insights: Designed and delivered executive-level dashboards in Power BI, summarizing complex data into actionable insights for C-suite stakeholders, including the CEO and CFO. Enabled data-driven decision-making that directly influenced strategic planning and operational priorities.• Data Analysis & Problem-Solving: Conducted in-depth analysis of transactional data, identifying patterns and anomalies that informed strategic decisions. For example, analyzed 100K+ transaction records to uncover discrepancies, leading to corrective actions that improved revenue accuracy and operational efficiency.• Process Optimization: Built data models in Power BI using DAX and Power Query, aggregating and transforming raw transactional data into actionable insights. Automated reporting processes, saving 20+ hours per month and ensuring timely delivery of critical insights to leadership.• Cross-Functional Collaboration: Partnered with cross-functional teams to identify inefficiencies, conduct post-launch reviews, and implement process improvements that enhanced operational performance and reduced costs.• On-Site Operations Leadership: Assisted on-site operations at Hong Kong Airport, leading a team of 50+ staff and optimizing resource allocation to meet peak demand periods. Improved operational efficiency and ensured seamless service delivery in a high-pressure environment.• Sales Operations Excellence: Designed and implemented standardized operating procedures (SOPs) for new sales counters, reducing setup costs and ensuring seamless integration with existing operations. Show less