Veronica Mendell

Experience

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  SIGMAnet

  Jul 1999 - Aug 2005

  Business Development Manager

  Led a key sales team delivering technology solutions to Fortune 100 companies in technology and financial markets. Provided unique solutions, guidance and support to the technology innovation teams creating new products and solutions at some of the best known and most successful tech firms in the Silicon Valley. Using a combination of product expertise and effective customer service, delivering more than $40 million in sales performance.

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  Premium Retail Services

  Jan 2009 - Oct 2010

  HP Trainer - Technical Sales

  Project retail marketing liaison and trainer for HP Retail Photo Printing System and the Olympus EPL-1On behalf of HP, led training and marketing efforts supporting the installation and deployment of HP Photo Kiosks in a majority of Wal-Mart locations in the state of Oklahoma. In this role, provided staff training, customer education and marketing/merchandising support to and for Wal-Mart photo department staffs, as well as functioning in a liaison/support role with the installation and tech support teams to provide seamless support overall. Show less

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  US Cellular

  Oct 2010 - Oct 2011

  Retail Wireless Consultant

  Met or exceeded sales goals by providing both empathetic and technically proficient sales and support to both new and existing customers. Led monthly smartphone workshops as well as providing both phone troubleshooting and software upgrades as needed. Received numerous “Dynamic Deeds” for excellent customer service, going beyond the call of duty and teamwork.

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  Apple

  Oct 2011 - Jan 2018

  Chat Senior Specialist

  Utilized technical knowledge, problem solving skills, empathetic listening skills and advanced customer communications to deliver dynamic, case appropriate technical support for Apple users. Concurrently, provided peer feedback and development, challenge analysis and ongoing customer care.

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  Sensory, Inc.

  Jan 2018 - Jan 2019

  Technical Support Engineer

  Provides developer support for biometric SDK. Leads projects for data collection, QA testing, and general office IT.

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  St. Vrain Valley Schools

  Feb 2019 - now

  Technical Support Specialist