Karen Kim

Experience

• 

  Microsoft

  Jan 1995 - Jan 2014

  Managed 5-7 writers and editors for the Windows SDK, Live SDK, Windows Driver Kit, and various projects for the following web sites: Windows Apps Dev Center, Windows Live Dev Center, and Windows Hardware Dev Center.• Developed and managed high-performing teams of programmer writers and editors.• Planned, drove, and delivered documentation for Windows 8/8.1 and Live SDK 1.0 on time, on budget, and with quality.• Co-managed a content audit of conceptual web pages and downloads on the Windows Hardware Dev Center in order to streamline the web site and improve content discoverability. Involved analyzing customer BI data and making decisions about the fate of content.• Contributed to the Information Architecture restructuring of the Windows Hardware Dev Center which improved usability and the customer experience.• Drove the content strategy and refinement of the Windows hardware white paper process. Reduced localization costs, improved publishing procedures, and improved content discoverability.• Administered my team’s release reporting dash board, triaged bugs, and coordinated weekly web content releases for the Windows Driver Kit. Show less Supervised a team of 3 full-time and 5-7 vendor/contract programmer writers and editors. Managed projects for the Passport SDK, Subscription and Commerce SDK, online Help, and Microsoft Services Manager web site.• Contributed to the product planning process, created documentation plans, ensured technical reviews of the developer documentation, and executed on content deliverables.• Drove the overall schedule and ensured on-time delivery of content projects that kept the partner implementation process in motion.• Managed the vendor process, including statements of work, deliverables, and reporting status.• Managed the documentation budget and optimized resources effectively when budget was reduced.• Drove efficiencies in tools and processes that simplified documentation technical reviews and content authoring which resulted in time savings and the team's ability to scale to more projects. Show less Tested the user interface for the Microsoft Services Manager web site, a web provisioning portal for partners.• Demonstrated strong customer focus by creating thorough user interface test plans, test cases, and end-to-end user scenarios, and executed all test cases according to the master schedule.• Maintained the live site service by troubleshooting user issues and smoke testing hotfixes in a timely manner and working with the operations team.• Performed quality assurance for all documentation projects in group including proofreading four SDKs, user interface, and online Help which improved the complex partner implementation process. Show less Managed the content quality assurance projects for the Encarta Encyclopedia line of products. Content comprised of web sites, media, articles, features, maps, links, and online Help.• Managed and developed 3 full-time employees.• Hired, trained, and managed contract proofreaders (high point in cycle, ~ 25-30 at one time).• Managed the creation and maintenance of proofreading plans, procedures, style guides, and documentation.• Supervised the management of all content bugs. Combined six content bug databases into one. Bug count for a typical product cycle was ~ 20,000 + bugs. Developed, refined, and documented content bug practices. Provided content bug training and reports. Show less

  • Senior Content Publishing Manager

    Jan 2009 - Jan 2014

  • Content Publishing Manager

    Jan 2005 - Jan 2009

  • Software Test Engineer

    Jan 2002 - Jan 2005

  • QA Specialist

    Jan 1999 - Jan 2002

  • Proofreading Manager

    Jan 1995 - Jan 1999
• 

  Microsoft

  Mar 2014 - Sept 2014

  Senior Content Developer

  Managed several projects for the Windows Developer Documentation team, including coordinating web content releases, migrating databases, and leading the Windows Software Development Kit (SDK) samples user experience.• Facilitated efficient weekly status meetings which ensured cross-group communications, transparency of risks, issues, and mitigation plans, schedule adherence, triaging of bugs, and content validation.• Created a Visual Studio Online (VSO) status reporting dash board that kept the team, stakeholders, and management apprised of readiness to ship content for all releases.• Proactively drove the migration of four Product Studio content bug databases into a new VSO tracking system, which streamlined bug tracking processes.• Helped define a content workflow taxonomy for the new VSO tracking system that got the team up and running quickly. Show less

• 

  Amazon

  Jul 2015 - Nov 2016

  Content Strategist

  Drove the content strategy for buyer content in the Transaction Risk Management Systems group. Included writing and editing emails, standard operating procedures, UI, and communications across multiple geographies. • Reviewed content requests for strategy and completeness. Prepared requests for editors.• Drove audits for existing content--included retiring, maintaining, and creating new content, as well as determining content governance.• Used data analysis and content audits to make content decisions and drive quality improvements.• Collaborated with key stakeholders and subject matter experts (SMEs) on content reviews, including QA, product, operations, legal, and technical teams.• Worked with the localization team to ensure a consistent global content experience across locales.• Wrote and edited UI features and communications.• Contributed to the team style guide.• Drove taxonomy changes to improve usability and user adoption.• Helped drive process and content workflow improvements, best practices, and standards.• Supported a fast-paced operations organization. Show less

• 

  Bluetooth SIG

  Nov 2016 - Nov 2019

  • Senior Manager, Technical Publications

    Jul 2019 - Nov 2019

  • Technical Publications Manager

    Nov 2016 - Jul 2019