Hector Ortiz

Experience

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  Gran Meliá Golf Resort Puerto Rico

  Dec 2003 - Dec 2016

  IT Manager

  Server system supporting 600 users by providing network administration, software installation, system hardware/software configuring and troubleshooting, network auditing procedures, system backups, capacity planning and preventive maintenance as: operating system updates, antivirus, spyware, malware, spam updates and system enhancement. Provide user operational support at any time and recommendations for the optimal functionality of the systems. Manage 1 network technician. Over saw budgeting and procurement of network equipment. Recognize for quickly troubleshooting and offering effective low cost solution to meet requirements of minimal operating budget. Introduced new point of sale (POS) system for the hotel’s restaurants. Instituted a new network wireless infrastructure that improves the speed of the internet in 621 rooms including the public areas of the hotel. Duties: Proactively monitors data network performance and capacity trends to ensure associated service levels are maintained.  Perform advanced troubleshooting, analyzing, and resolution of data network systems issues, serving as an internal escalation point for cross-functional groups.  Evolves the packet network to promote efficiency, mitigate failure points, and maximize the full capabilities of modern networking equipment  Evaluates data network performance from both a capacity and protocol level - configuring, optimizing, and testing to achieve objectives  Evaluate and apply software updates to core network and firewall devices.  Responsible for network device configuration management Creates and maintains accurate data network diagrams and process documentation  Establish network guidelines, procedures, and standards for the current and evolving data network and server as the enforcement point for existing policies  Evaluates new technology from a data network perspective and works with management on purchasing decisions Show less

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  Tropical Casino

  Dec 2016 - Feb 2018

  IT Manager / Slot Manager

  Responsible for the day to day IT requirements of the company such as user management, trouble shooting, help and advice. Maintaining desktop applications, local area networks, IT security and telecommunications.Duties: Managing a team of 13 employees & technical staff. Manages and directs the daily operations of the slot department. Strengthening the IT infrastructure through to implementing new technologies. Responsible for hardware and software installation, maintenance and repair.  Performing routine audits of systems and software. Manage the IT budgets and expenditure on hardware and software. Developing & maintaining the company IT systems, software and databases. Recommending and implementing improvements and efficiencies.  Reporting to the Casino Director. Having excellent time management, confidentiality & communication skills. Management of server software and associated backup routines. Procurement of IT hardware, software and maintenance products & services. Maintaining documentation of changes regarding users, functions & systems. Managing the internal & hosted network infrastructure including: firewalls, servers, switches and telephony. Improved network security by upgrading the system, applying patches and vigilant monitoring. Show less

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  IT Consultant Services

  May 2018 - May 2019

  Information Technology Consultant

  • Having excellent time management, confidentiality & communication skills with all my clients.• Strengthening the IT infrastructure through to implementing new technologies• Performing routine audits of systems and software in order to correct errors prior they appear.• Make upgrades to servers from Windows 2008 to Windows 2012 and 2016 and associated backup routines.• Make upgrades to PC's and Laptops from Windows 2000, XP and 7 to Windows 10 and associated backup routines.• Recommending and implementing improvements and efficiencies on PC's, Servers, switches, routers, security policies, etc.• Strong problem-solving skills when a device fails both in its hardware and software and when it does not connect to the network looking for a quick and effective solutions so that it works again as soon as possible.• Improved network security by upgrading the system, applying patches, policies, antivirus upgrades and vigilant monitoring.• Keep up to date the documentation of the network, PC’s, laptops, servers, switches, routers, etc. accordingly to the changes generated daily to have control of all the equipment that is available and its location.• Analyze and provide a solution to issues presented by customers in a professional manner.• Administration and management of Office 365 in creating, modifying and deleting user accounts. Show less

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  WORLDNET TELECOMMUNICATIONS INC

  May 2019 - Oct 2019

  Desktop Support Specialist

  Perform software installation, system hardware/software configuring and troubleshooting for PC repairs to best of knowledge. Perform basic diagnostic testing of all PC equipment and laptops. Handle all Windows based issues including installation/upgrading/troubleshooting various OS issues, virus and network related incidents. Analyze and provide solutions to issues presented by customers in a professional manner. Follow up on all the tickets that are open until you find the definitive solution to the problem to document how it was solved and thus proceed to close it. Show less

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  PuraCap Caribe

  Dec 2019 - Sept 2022

  MIS Support Specialist

  The migration of computer equipment with Windows 7 and XP operating systems to Windows 10 and 11 is completed. A new structure of servers with Windows Server 2019 operating system virtualized in VMWare is created to replace servers with Windows 2008R2 operating system already obsolete, which was completed in March 2022. The migration of the damaged and obsolete telephone system of 78 extensions by the Aptus telephone system, which is configured from the cloud, is completed. Migration from HP photocopiers to Xerox with greater capacity, speed and maintenance is completed. I was in the process of replacing the company's FortiGate Firewalls which were replaced by WorldNet Telecommunications. I was part of the project to connect a server behind the firewall given that, due to the manufacturer's specifications, the application that it has configured cannot have an antivirus installed because it conflicts with the network connections. As part of my daily routine, I verify the backups of all the systems in the datacenter to ensure that in case of an emergency they are available both on the local drive and in the cloud. One of my strengths is the troubleshooting part to investigate the cause of an equipment failure, whether due to connection problems, problems with the operating system, checking the wiring, checking the port configuration on the switch, etc. Vast experience in the installation, repair, configuration and restoration of computer equipment such as laptops, desktops, servers including their preventive maintenance. Analyze and provide solutions to issues presented by users in a professional manner. Verification and daily monitoring of user tickets created under the ZOHO system. The ticket system must be up to date in monitoring and progress of any situation that is not under the control of the IT department. Administration of the office 365 system in the maintenance of active user accounts. Show less

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  Plaza Food Systems, LLC.

  Oct 2022 - now

  IT Manager