Mark Letizia

Experience

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  Diagnostic Imaging

  Aug 2000 - Sept 2002

  Medical Sales Rep

  • Immediately marketed a new OBGYN mammography product to consumers in the first three months of hire • Generated $4.25M in yearly revenue for a multitude of radiology needs increasing accounts by 20% in one year• Managed sales and customer service for more than 50 hospitals and outpatient centers

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  Virtual medical sales

  Oct 2002 - Oct 2005

  Sales Representative

  • Negotiated with radiology and hospital management for capital equipment service contracts totaling $5.5M• Maintained existing customer base and steadily increased sales and service revenue by 20% each year• Increased the number of third-party contracts in an OEM-dominated market by 30% over 3 years • Presented customized budgetary strategies to cut service contracts by 30% over OEM

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  BISYS Fund Services

  Oct 2005 - Oct 2006

  Hospital Service Manager

  • Provided six hospitals and 11 outpatient facilities with individualized insurance-based service solutions• Managed customer service contracts in excess of $15 million • Supervised daily service calls to 17 hospitals and outpatient centers to ensure proper and efficient repairs • Liaised between hospital and outpatient facility supervisors and service providers• Balanced over 50 weekly service requirements improving response time by 30 minutes

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  MDR of CNY

  Oct 2006 - Jan 2016

  Business Operations Manager

  • Negotiated 60 service contracts and managed service schedules reducing operating costs by 20% per year• Negotiated $7 million in MRI upgrades over a nine-year period resulting in $600,000 in cost savings• Supervised the purchase and installation of 15 MRI units in nine years, resulting in over $2 million in costs savings• Reduced downtime by 3% each year, uptime of 98% over 9 years of service• Assisted in the management of 60 employees and reported directly to the Board of Directors Show less

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  Maxim Healthcare Services

  Feb 2016 - Aug 2016

  Business Development Manager

  • Spearheaded the implementation of a business development strategy resulting in 10% monthly revenue growth • Developed, led, and supervised the performance of 35 employees• Increased monthly sales from $2,500 to $15,000 per month in less than six months• Managed 30 client accounts and consulting projects• Increased the organization's visibility within the community and with trade associations.

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  Bankers Healthcare Group

  Aug 2016 - Jan 2017

  Account Executive

  • Manage 50 new weekly developmental healthcare leads resulting in an average of $225,000 in monthly loan sales• Consistent monthly follow up with ~75 clients in order to develop the best financial solution for their needs• Detailed daily maintenance of client records and actions through the CRM database • Provide professional client services, education, risk management, and sales across all product lines • Exceeded company standard by striving to evaluate and pre-qualify five applicants each day Show less

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  Original Grain

  Feb 2017 - Jul 2020

  Director Of Operations

  Oversee and administer all operational activities for over 100 employees serving 3 leading restaurants that offer fresh, healthy foods. Closely collaborate with chief administrator. Develop, implement and execute business plans, policies and procedures.• Created instruction manuals and curricula to guide all staff roles at all restaurant locations on performance expectations and standard procedures; facilitate monthly workshop to foster development and reinforce best practices among all staff; conduct performance evaluations and develop test materials for new employees to ensure training goals and objectives are met.• Hire, onboard, train, coach and manage all staff; provide performance feedback and corrective action, as needed.• Manage all budgeting, scheduling, payroll, benefits, safety, and compliance processes, ensuring compliance with and adherence to both legal requirements and customer service standards. Show less

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  Walt's Automotive Service

  Jul 2020 - Apr 2021

  Operations Manager
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  West Genesee School District

  Jun 2021 - now

  Transportation Specialist
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  West Genesee High School

  Jul 2021 - now

  CDL B Driver
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  New moon holistics and therapy

  Aug 2021 - Dec 2024

  Director Of Operations