Danielle Broughal

Experience

• 

  Club 92 leopardstown

  Oct 2011 - Jul 2015

  Floor Staff

  Collect glasses from tables,Keep bathroom swept, Keep floor free from spillages and broken glass. Sometimes work in kitchen cooking and serving pizza and the odd time work on cloakroom taking peoples coats and dealing with cash. Bar work.

• 

  APCOA Parking (UK) Ltd

  Jun 2013 - Jul 2015

  Support Centre Agent

  Taking calls and advising customers on parking fines/clamps. Sending correspondence to customers via post, email or telephone, preparing court packs and legal documents. Taking payments and updating databases.I am the permit co-ordinator which means I issue a large number of permits to property managers for distribution.

• 

  EBay

  Jul 2015 - now

  Working each day to ensure that my team are working to the highest standard. Creating action plans and coaching teammate to unlock their full potential. Focusing on decile and performance management to drive stats and reach targets Dealing with a select number of VIP accounts. Creating an experience that is tailored to the customer. Helping the accounts grow by giving business advice and trading practices.

  • Commercial Team Lead

    Apr 2021 - now

  • Team Leader concierge sell

    Oct 2018 - Apr 2021

  • Performance Coach

    Jul 2017 - Oct 2018

  • Concierge teammate

    Sept 2016 - Jul 2017

  • Customer Service Sales Representative

    Jul 2015 - Sept 2016