Douglas Stirling

Experience

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  Service Stream

  May 2011 - Sept 2013

  National Process and Performance Manager | PMO Manager

  • Successfully built and managed a team based in Melbourne and Brisbane including managers, database admin, business analysts and telecommunications engineers• Designed and implemented an industry-first cadetship program to resolve national skill shortage for telecommunications engineers• Responsible for identifying and leading resolution of major commercial risk situation, completely eradicating a $20m exposure on a $50m/yr business unit within 2 weeks• Created interactive roadmap concept reducing initial staff onboarding time for planning and administrative staff from 4-6 weeks to less than 2 days• Developed qualitative analysis reporting, including data and text analysis for automated fault categorization and defect resolution Show less

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  Milcom Institute

  Aug 2013 - Dec 2015

  General Manager/CEO

  • Successfully built and managed a team based in Melbourne, Sydney, Brisbane, India and the Philippines, including managers, technical trainers, business development and admin• Full P&L responsibility, successfully leading business turnaround from $250K annual losses, to $300K annual EBIT within 18 months• Redesigned financial processes to improve margin consistency, reduce outstanding debt and increased empowerment of front-line staff• Successfully managed sale of business from publicly traded group to private ownership, including sourcing investors and management of transition• Expanded accreditation scope (including CRICOS accredication) and developed international partnerships with FPT University in Vietnam and TSSC in India Show less

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  Service Stream

  Feb 2016 - Jan 2018

  National Manager, Workforce Planning and Development

  • Successfully built and managed a team based in Melbourne, Sydney, Brisbane and Perth including managers, technical trainers, analysts and recruiters• Responsible for development of contractor workforce from zero to over 1200 telecommunications engineers and technicians nationally• Designed and implemented a national training and quality program, reducing install faults from over 11% to an industry-leading >2%• Identified and created a predictive resource model achieving accuracy of ~92% vs less than 60% from client data science team• Guest presenter at national industry event as a recognised expert in resource planning, training, accreditation and workforce development Show less

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  BarQode

  Jan 2018 - Jun 2020

  Founder & CEO

  • Successfully built and managed a team of remote staff based in Melbourne, Philippines, Vietnam, India and Chile including software engineers, data scientists and sales• Developed a world first platform for automated in-store price negotiation for retail, including AI engine, mobile application, API, and SaaS platform• Won seed funding and placement in the Start-Up Chile Accelerator to enter LatAm market• Successfully pitched to and obtained commercial agreements with retailers in LatAm• Secured support and funding from Amazon Web Services and Facebook, and featured on Facebook internal promotional video Show less

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  Start-Up Chile

  Feb 2019 - Oct 2019

  Seed Program - Gen 21
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  Various

  Jun 2020 - Aug 2024

  Business Consulting

  • Delivered and implemented a data-driven business case for the creation of an Australian subsidiary for a Vietnamese labour hire company• Developed improved business model and reporting structure for an ESL recruitment company in Vietnam• Built multiple startup software MVP projects in recruitment and healthcare services using Flutter/Dart, Typescript, Firebase, GCP and AWS• Created and delivered ESL education data management and improved training materials in Vietnam and South Korea Show less

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  BSA Limited.

  Sept 2024 - Apr 2025

  Head of Complex Work Operations Centre

  • Directly responsible for managing work order delivery through direct management of operations support functions including project management, reporting, and land access• Indirect management of Service Delivery Manager and Field Supervisors, including design and build activities as well as performance of KPI/SLA measures• Restructured operations to improve both performance and capacity/capability through cross-functional training and individual performance metrics• Identified and resolved existing gaps in data structure between BSA and NBN, providing temporary solutions to close loops while permanent solutions were built• Improved operational performance to reduce aged assurance from over 20% to 0%, and overall aged from 19% down to under 5% Show less

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  AE Smith

  Apr 2025 - now

  Head of Operational Support & Systems