Shelly Lehr

Experience

• 

  Fiserv

  May 2006 - now

  • Lead and advise small team of editors.• Manage the content review process, balancing editor workload.• Edit technical documentation for consistency, clarity, and conciseness. Focus on minimalism, styles, and standards.• Mentor technical writers and collaborate with agile development teams and project stakeholders to support the writing process and schedules.• Manage feedback received on technical documentation. Then work with technical writers to determine how to implement feedback.• Organize and then present to technical writers during training workshops. Workshops focus on styles, standards, content strategy, and industry trends.• Manage Acrolinx tool. Define styles and standards the program adheres to, and train technical writers on use. • Created an accessibility training program to aid the team as they implement W3C guidelines and build inclusive content.• Contributed to the creation of a content strategy, information architecture, and taxonomy. Now I mentor the team as they implement. Show less

  • Senior Technical Editor

    Jun 2018 - now

  • Technical Editor

    Jan 2011 - Jun 2018

  • Senior Technical Writer

    May 2006 - Jan 2011