Adeola Ogunsemowo

Experience

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  Lemmy Polyesters

  Feb 2011 - May 2011

  Quality Assurance Intern

  ● Collaborated as a project team member dedicated to ensuring the integrity of finished goods, contributing to the enhancement of product quality and customer satisfaction.● Assisted in the implementation of quality control procedures and conducted rigorous inspections and quality assessments on finished goods, helping to identify and rectify defects or discrepancies in a timely manner.

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  National Oil Spill Detection and Response Agency (NOSDRA)

  Aug 2014 - Sept 2015

  Data Analyst

  ● Spearheaded the real-time update and reconciliation of oil spill data on the National Oil Spill Monitor Website (https://nosdra.oilspillmonitor.ng/), ensuring accurate and up-to-date information for timely response and decision-making.● Managed the documentation and approval process for Oil Spill Contingency Plans (OSCPs) across diverse oil product servicing outlets, enhancing preparedness and compliance with environmental regulations.● Elevated office organization by implementing advanced Microsoft Office functions to compile and deliver weekly reports and company data reports, enabling data-driven decision-making and fostering transparency within the organization.● Actively engaged in training workshops, including Emergency Response Strategies to Oil Spill Incidents, Oil Spill Remediation Action Plans, and Brokering Compensations and Grants for Affected Communities/Individuals of Oil Spills, expanding knowledge and expertise in oil spill management and response strategies. Show less

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  IDP IELTS (MOD IELTS)

  Jul 2018 - Apr 2024

  Since May 2023, I've been leading efforts to expand the C-D IELTS program into three additional states, with a strategic goal of achieving a 30% increase in test volume within the first year of implementation. This expansion has been complemented by collaborative efforts to improve Test Day processes across multiple test centres, resulting in a noticeable upswing in the number of test takers over the past three months. Here are other things I have done:● Implemented business transformation processes and frameworks that reduced candidate waiting times across the three centres by working with the Test Centre Administrator, C-D IELTS Regional Team, and Operations Manager.● Achieved candidate number, market share, and revenue targets aligned with budgeted goals and within approved expenses by applying insights from research across various channels to identify new business opportunities.● Recorded Month-on-Month growth in test bookings and revenue by planning and executing tailored marketing initiatives aided by the formulation of targeted business development strategies.● Regularly analysed client feedback and reviewed significant industry and country market trends, producing informative reports that informed decision-making and adaptation. Show less I've had the privilege of overseeing and contributing to the success of the IELTS testing operations. My role involves managing various aspects of test administration and ensuring compliance with guidelines, as well as fostering a high-performing team environment. Here's a snapshot of my contributions:Delivering Smooth Test Day Administrations:● Managed and executed 200+ Test Day administrations, ensuring smooth and error-free processes.● Oversaw candidate registration, venue arrangements, exam material security, and compliance with guidelines.● Coordinated the delivery and dispatch of materials for hundreds of candidates across various locations on Test Days, while safeguarding confidential exam materials.Team Development and Efficiency Enhancement:● Established a high-performing team of examiners, invigilators, and support staff, resulting in improved test centre ratings and feedback.● Conducted training sessions for 40+ staff members at different times and over 200 invigilators across the test regions.● Reduced inconsistencies in Test Day processes through the implementation of Standard Operating Procedures (SOPs), leading to enhanced efficiency and candidate experience.Compliance and Communication:● Ensured adherence to IDP, British Council, and Cambridge policies on Child Protection and Equality, Diversity, and Inclusion within the team.● Maintained open communication with the IELTS Regional Management Team to disseminate policy changes affecting operations promptly.Operational Excellence and Expansion:● Managed uninterrupted service and prompt recovery of issues, both on-site and offsite.● Expanded test locations, frequency, and referral agents, resulting in increased accessibility and test centre growth.● Inaugurated and expanded Paper-Based IELTS Testing to 5 cities.Efficient Payroll Management:● Implemented an automated payroll system, streamlining the payroll management procedure for 300 ad-hoc staff. Show less I played a pivotal role in optimizing operations and expanding our services. Here's a mix of narrative and bullet points detailing my achievements and contributions:Performance Monitoring Enhancement● Established a comprehensive database for documentation and management of over 300 ad-hoc staff across Nigeria.● Improved the performance monitoring framework, ensuring efficient tracking of staff performance metrics.Service Expansion● Collaborated with the Centre Administrator to launch the Computer-Delivered IELTS service in Lagos and Abuja.● Achieved a remarkable 160% growth in the first six months, with consistent quarterly growth of at least 15%.Enhanced Testing Experience● Pioneered the adoption of Video Call Speaking Tests, enhancing the testing experience for 36,000+ yearly test-takers.● Successfully coordinated test delivery and pre-planning activities to ensure the flawless execution of IELTS tests.Inclusivity Initiatives● Spearheaded initiatives to improve candidate accessibility, including dedicated support for candidates with disabilities and special needs.● Provided guidance for minors in accordance with Child Protection policies.Incident Reduction● Introduced protocols and processes to address recurring issues from past tests, resulting in a reduction in incidents and customer complaints during successive Test Days.Data Protection and Timely Processing● Ensured compliance with GDPR data protection practices while processing examination results and candidate data from online registration portals to test delivery systems.● Met all timelines and quality standards for processing examination results.Resource Allocation and Logistics Management● Managed logistics for all staff members and examiners, including flight bookings, itineraries, and road travels and optimized resource allocation.Vendor Relationships● Enhanced communication and established detailed service level agreements with mutual benefits. Show less

  • Head of Business Operations - Computer Delivered IELTS

    May 2023 - Apr 2024

  • Examination Operations Manager

    Feb 2021 - Apr 2024

  • Examination Operations Officer

    Jul 2018 - Feb 2021
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  British Council

  Apr 2024 - now

  Business Assurance Manager