Annly Liu

Experience

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  Intel Corporation

  Apr 2004 - Aug 2017

  1. Drive end to end pricing process(from pricing negotiation to order, backend rebate & revenue calculation) improvement. a. Streamline pricing/rebate process, reduce unnecessary steps. b. Drive pricing tool automation for both disti and direct customers. Automated rebate/revenue calculation to achieve legal compliance. It also saved 20% of human resource in this whole process.2. Drive outsourcing projects to optimize org headcount budget – Helped customer facing team offload operations to focus on revenue growth. Contributed 1000+ more working hours with 30% budget less.a. Manage centralized operation team for APJ(APAC+Japan):Total 18 people in Shenzhen and Japan (including 3rd party vendor). Responsible for whole team budget planning, resource allocation, hiring, task assignment, training & performance.b. Established Shenzhen local team to replace high cost country operation supports. Successfully moved all support from Japan to Shenzhen within 3 months in Q3’2016.c. Being a consultant role to help individual teams to improve efficiency on case by case basis. Show less  People manager. Manage 8 CBA (Customer Business Analyst) team focus on IoTG market. Ensure the productive and effectiveness on the process, drive business results to beat POR and maintain good customer service together with people skills development APAC SSD price approver. Driving SSD pricing strategy, programs, and promotions to grow Intel SSD MSS in APAC. Involving in pricing decisions and product roadmap discussions. APJ （APAC+Japan） IoTG Rev Owner. Through data driven analysis to drive support needed to meet POR. Provide valuable analysis to management on APJ IoTG key end customers and Intel new platforms. APJ IoTG Outsourcing rep focusing on process improvement to gain efficiency by automation or outsourcing mechanism. Saved 100+ working hours for whole team in 2014. Show less  Order fulfillment: Supporting customers by managing the supply pipeline from the customer demand through the order delivery of the product, after-sales and RMA. Managing the supply line and working with multiple groups both internally (sales, marketing, logistics, credit, finance and others) and externally (the customer, freight carriers and others).  Revenue tracking: Performing business analysis to influence customers' business decisions, identifying potential risks and opportunities, forecast and track revenue plan of record per account base. Weekly rev indicator report monitoring and rebate counts.  Responsible for supply chain management and improving business processes to increase productivity and add value to the customer Demand/supply balance. Show less

  • Project Manager

    Nov 2014 - Aug 2017

  • Business Support Manager

    Jul 2012 - Oct 2014

  • Customer Business & Quote Analyst

    Jul 2008 - Jun 2012

  • Customer Business Analyst

    Mar 2005 - Jun 2008

  • Business Service Specialist

    Apr 2004 - Mar 2005
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  Apple

  Jan 2018 - Jun 2018

  Sales Team Manager

  1. Manage online sales team for all Apple’s product lines.2. Lead the team to achieve excellent customer satisfaction, business results and sales related KPIs.3. Set the right goal, targets and expectations for the online sales to follow.4. Hire, retain and develop the top talents as well as performance management.5. Analysis business trends for business decisions.6. Identify and close the gaps in process, training, communications to provide excellent customer service to Apple customers. Show less

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  Flexport

  Jun 2018 - Mar 2020

  1. Lead and manage a team of Carrier Operations Associates to deliver ocean freight booking, documentation and local logistics services to our client’s suppliers and Flexport client teams (squads);2. Lead the end to end local shipment process establishment including carrier booking, shipping documentation, shipper, trucker, customs coordination;3. Inform the ongoing development of our proprietary software to revolutionize the ocean freight booking and cargo movement process for shippers in South China/HK;4. Manage exceptions and deliver insights to improve the forecasting and allocation management process;5. Establish strong working relationships with internal team members including Client facing squads, allocation manager, trade managers and Flexport Asia leadership;6. Continuously identify and execute on process and tool optimizations to drive stakeholder (carrier & squad) satisfaction;7. Ensure compliance with appropriate governmental regulations and company policies. Show less

  • Business Process & Quality Manager

    Mar 2019 - Mar 2020

  • Carrier Operations Manager

    Jun 2018 - Feb 2019
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  Walmart

  May 2020 - May 2024

  •Lead Ethics & Compliance end-to-end process optimization, drive system enhancement / digitization to improve productivity, enhance interaction with business, and enable digitized compliance checks & data-driven compliance decisions. •Expand China Continuous Improvement team from 4 to 23 people within 3 months to transform team from compliance support into independence monitoring function. Lead the team to drive compliance excellence as a trusted business partner by executing effective, risk-based monitoring & remediation programs. Set up dynamic and robust and digitized monitoring mechanism to improve monitoring efficiency and effectiveness.•Establish virtual data & digital team containing 20+ people; build up data/automation/low code platform capability for Ethics & Compliance department. Show less 1. In support of Walmart China’s long-term strategy, lead initiatives challenging ways of working. 2. Focus on driving tangible business benefits around improving quality, efficiency, customer and associate experience, supporting Walmart overall cost savings and revenue growth.3. Lead cross-functional (Merchandising, Supply Chain, Ethic & Compliance, Finance, Asset Protection, Facility Management, Business Ops) end-to-end business processes review for both Walmart hyper stores and Sam's Club to drive simplification, digital innovation as well as organization transformations. Show less

  • Senior Manager - Program & Continuous Improvement

    Jun 2022 - May 2024

  • Senior Manager - Process Simplification Partner

    May 2020 - May 2022
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  The Bank of East Asia, Limited (BEA)

  May 2024 - now

  Section Head, IT Transformation