Sulabh Sharma

Experience

• 

  Tresor Systems Pvt. Ltd.

  Jan 2014 - Dec 2015

  Service Engineer

  Customer support, mac os and application support,ios device trouble shooting(hardware and software,testing ,quality check and analysis

• 

  Wipro Limited

  Dec 2015 - Feb 2019

  Team Lead
• 

  KPMG

  May 2019 - now

  * To be a POC between business and onshore support team for WVD functioning andtroubleshooting.* To collaborate with operational counterparts to support and client for improvement via automation,service improvement plans.* To Provide WVD infrastructure support to business colleagues.* To manage services impact (Severity-1,2) and downtime whenever occurs.* To independently resolve Incidents and ensuring Agreed SLA must be met for the team* To ensure positive customer experience CSAT. To ensure minimum rejected resolutions andreopen cases.* To work on Value adding activities- Knowledge base upgrade, training to fresher colleague’s experience CSAT. Show less

  • Information Technology Operations Senior Executive(Azure Cloud Support)

    Apr 2022 - now

  • Technology Executive IT Governance

    May 2019 - now