
Sulabh Sharma
Service Engineer

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About me
IETE'an | B.Tech'13 | Azure Cloud- AZ 900 | ITIL V4 | IT Operations and Governance | Apple OS-IOS Expert
Education

J D TYTLER SCHOOL
2005 - 200510 Grade
J D TYTLER SCHOOL
2007 - 200710+2 Science PCM
IETE
-Bachelors of technology Electronics and Telecommunications
Experience

Tresor Systems Pvt. Ltd.
Jan 2014 - Dec 2015Service EngineerCustomer support, mac os and application support,ios device trouble shooting(hardware and software,testing ,quality check and analysis

Wipro Limited
Dec 2015 - Feb 2019Team Lead
KPMG
May 2019 - now* To be a POC between business and onshore support team for WVD functioning andtroubleshooting.* To collaborate with operational counterparts to support and client for improvement via automation,service improvement plans.* To Provide WVD infrastructure support to business colleagues.* To manage services impact (Severity-1,2) and downtime whenever occurs.* To independently resolve Incidents and ensuring Agreed SLA must be met for the team* To ensure positive customer experience CSAT. To ensure minimum rejected resolutions andreopen cases.* To work on Value adding activities- Knowledge base upgrade, training to fresher colleague’s experience CSAT. Show less
Information Technology Operations Senior Executive(Azure Cloud Support)
Apr 2022 - nowTechnology Executive IT Governance
May 2019 - now
Licenses & Certifications
- View certificate

Microsoft Certified: Azure Fundamentals
MicrosoftOct 2024 - View certificate

Digital and Data Foundations - Cloud, Technology Platforms and Cyber Security
KPMGJul 2024 - View certificate

Microsoft Certified: Security Operations Analyst Associate
MicrosoftApr 2025 - View certificate

Writing in Plain Language
LinkedInMar 2022 
IT Information Library Foundations Certification (ITIL)
PeopleCert EducationSept 2024- View certificate

Artificial Intelligence Foundations: Machine Learning
LinkedInSept 2021 - View certificate

Digital and Data Foundations - Cloud, Technology Platforms and Cyber Security
KPMGJul 2024 - View certificate

Microsoft Azure: Security Concepts
LinkedInJun 2024 - View certificate

Learning the OWASP Top 10
LinkedInJun 2024 - View certificate

Writing with Impact
LinkedInMar 2022
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