Deep Enrich
Lenore Richards
249 followers
Australia
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About me
Operations SME
Education
University of Canterbury
-Bachelor of Education - BEd Physical EducationUniversity of Canterbury
-Graduate Diploma in Teaching and Learning Secondary School
Experience
Meridian Energy
Jan 2013 - Jan 2018Metering Analyst
Jan 2016 - Jan 2018Data Analyst
Jan 2014 - Jan 2016Energy Advisor
Jan 2013 - Jan 2014
Meridian Energy
Sept 2018 - Feb 2020Technical Operations Specialist
Powershop Australia
Feb 2020 - Sept 2023Experience in Functional Process Development and Process Changes. Deep understanding of root cause and GAP analysis, facilitating discovery and requirement workshops,Develop process documentation.Complete Test planning, and User Acceptance Testing.Execute delivery of Functional Operational changes.Backlog management and prioritisation.Improve Operational efficiency with a customer, cost and compliance focus.
Customer Fulfilment Delivery Lead
Aug 2022 - Sept 2023Operations Delivery Coordinator
Jul 2021 - Aug 2022Metering Specialist
Feb 2020 - Jul 2021
Momentum Energy
Nov 2023 - Dec 2024Billing SpecialistOperations SME across Billing, Metering and Market Transactions.-Assist with Product Delivery and functional system enhancements.-Experience across Mass Market and C&I Billing procedures.-Capture, analyse and design functional solutions for operational processes.-UAT across minor and major enhancements.-Liaise with a range of stakeholders to ensure best outcome is achieved.
Flo Energy
Jan 2025 - nowMarket Operations Specialist
Licenses & Certifications
- View certificate
How to Think Strategically
LinkedInOct 2023
- View certificate
SQL Server Fundamentals: Master Basic Query Techniques
LinkedInOct 2023 - View certificate
Business Analyst
RMIT UniversitySept 2022 - View certificate
Business Analyst
RMIT UniversitySept 2022
Honors & Awards
- Awarded to Lenore RichardsNZ Football Female Coaching Scholarship Recipient NZ Football 2018 Recipient of Coaching Scholarship designed to advanced Female Coaches in New Zealand.https://www.nzfootball.co.nz/newsarticle/64932
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