Elizabeth Philpot

Experience

• 

  Te Aroha & District Community Hospital

  Apr 1994 - Mar 2000

  Administrator and Customer Relations Office (sole charge)

  Sole charge administration; research best practice geriatric care; customer relations; family support.

• 

  Middlemore Hospital

  Mar 2000 - Apr 2006

  Received, documented, co-ordinated resolution of Customer complaints; provided trending information to management; met with customers and staff, facilitated meeting to resolve issues; delivered staff training on Customer Relations. Project work around various DHB initiative involving Laboratory work. Documented and helped design treatment Pathways (in conjunction with medical staff); tracked trends and statistics from use of Pathways; delivered reports to management on Pathways.

  • Surgical Services Customer Services Officer

    Jun 2004 - Apr 2006

  • Laboratory Administrator

    Mar 2002 - Jun 2004

  • Pathways Officer

    Mar 2000 - Mar 2002
• 

  Frucor Beverages Ltd

  Apr 2006 - now

  Consumer Relations and Training Manager (Quality)

  Co-ordination consumer voice and complaint resolution / trackingTrends, issues reporting; organisational awareness updateCo-ordination and delivery of Quality Training SeminarsDevelopment Interactive Training ModulesTraining the Trainer - Development of internal staff training and understanding of requirementsCoaching ESL employees in English usageProjects as required