Surya Narayanan

Experience

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  Samsung Electronics

  Apr 2015 - May 2018

  Service Center Manager

  Supervising service team members to ensure objectives. Assisting with or performing administrative tasks. Resolving Customer issues and Complaints.Inventory Management.Service TrackingCRM

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  HDFC Bank

  Sept 2020 - Mar 2022

  Deputy Manager

  HNW Portfolio Management ( Acquiring, Enhancing, Deepeningand Retention). Proper utilization of sales resource(BDR and Executive). Product Penetration on focused products. Generating revenue and Branch profitability. Customer Interaction updates CRM/CRM Next. Proper use of Analysed data, dashboard, MIS using CRM forgetting insights and utilizing opportunity.

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  PhonePe

  Mar 2022 - Jun 2024

  Territory Sales Manager

  Business Growth -● Grow merchant network by driving acquisition and servicing to attract and retain them● Drive quality in execution by audits and review mechanisms● Meet merchants to present products and manage escalations● Monitor competition within assigned territory and share inputs with leadership team● Drive acquisition and winbacks productivity to ensure right ROI● Ensure payout closure and NOC from BDEs and FLs/TLs for all paymentsBrand Visibility -● Ensure brand visibility in assigned territory leveraging collaterals provided by the organization● Participate in promotional events and other BTL activity (e.g. Road shows and trade shows) tocultivate customer relationships. People Management-● Facilitate hiring of BDEs/ TLs to ensure 100% manning in their territories● Onboard and provide on-the-job-training to the front line sales team to improve performance● Monitor KPIs and coach team members on an ongoing basis● Work towards retention and engagement of the front line sales team● Drive execution rigor by being in the market and observing BDEs/TLs● Motivate the team by regularly communicating about monthly schemes and incentives. Show less