Ryan Orr

Experience

• 

  YSH, Incorporated

  Jan 2004 - May 2009

  Executive Assisant

  * Directed telephone calls to the proper personnel.* Organized office activities and business transactions.* Processed bi-weekly payroll for 20 employees.* Completed accounting procedures for bookkeeping transactions using Quicken.

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  DTLR

  Apr 2009 - Oct 2009

  Sales Associate

  * Greeted customers and determined what each customer wants or needs.* Recommended, selected, and helped locate or obtain merchandise for customer needs.* Maintained knowledge of current sales and promotions, policies regarding payment, returns and exchanges.* Processed inventory checks of incoming merchandise, tagged and displayed merchandise on sales floor.

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  Piedmont Heart Institute

  Feb 2010 - Apr 2010

  Medical Records Clerk - Internship

  * Managed patient charts for accuracy and quality assurance.* Scanned incoming materials to determine how and where they should be filed.* Tracked charts removed from office to ensure borrowed charts are returned and filed properly.* Protect the security of medical records to ensure confidentiality is maintained.* Completed projects or other task assigned by manager before deadlines with little or no supervision.DTLR

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  TRC Staffing

  Feb 2011 - Apr 2011

  Production Clerk

  * Audited insurance claim forms.* Sorted wellpoint patient insurance claim forms.* Insured the checks sent thru the mail was properly handled.* Protected the confidentiality of patients information.

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  Wipro LTD

  Oct 2011 - Apr 2012

  Customer Service Rep

  * Knowledge of Medicare and Commercial insurance for United Health Care.* Answered claims and benefit calls for members and providers.* Knowledge of HIPAA.* Assisted members and providers with issues with claims and payment.

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  Retail Data Systems

  Apr 2012 - Oct 2012

  Executive Sales Support Administrative Assistant

  Support 26 regional field sales offices in pricing, contract execution,and merchant account setup.Key merchant Apps for WorldPay, Priority, Century ForceE-commerce sales and support when opportunities arise in the verticalPrimary point of contact for customer support for entire processing and issuing portfolio.Primary point of contact on most new ventures as related to RDS Payment Services

• 

  Barnacles Bar & Grill

  Aug 2014 - May 2016

  Lead VIP Waitress/Bartender

  Knowledge of all food and drinks on the menu.Ensured my waitresses had everything they needed, assisted them with difficult customers.Made floor chart for all wait staff.Greeted and seated customers.Knowledge of the POS system.

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  MEMORIAL SAVANNAH CARDIOLOGY

  Sept 2016 - May 2018

  LEAD PRACTICE REPRESENTATIVE

  CHECK PATIENTS IN AND OUTVERIFIED INSURANCEHANDLED WALK IN PATIENTKNOWLEDGE OF EPIC SYSTEMSCHEDULING APPOINTMENTSANSWERED MULTIPLE PHONE LINES

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  Coastal Moving & Storage

  May 2018 - Nov 2018

  Claims Specialist

  Handled all military move claims for 3 office locationsCommunicated with major Military moving companies directlyReviewed & determined settlements with military families.Data entry for claims, charge backs, and settlementsContacted and set up any property repairs caused by our moving crew

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  Sam's Club

  Dec 2019 - Aug 2020

  Member Services Specialist

  Communicates and supports membership types, programs, and benefits; processing credit accounts; maintaining entrance and exit areas; processing payments, returns, refunds, and exchanges; and complying with all company policies

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  Kaiser Permanente

  Dec 2021 - Sept 2023

  KNOWLEDGE OF INSURANCE BENEFITS, PROCESSING PAYMENTS, INSURANCE BILLING KNOWLEDGE, MEDICARE INSURANCE TRAINED, ASSISTED WITH TECHNICAL SUPPORT,HOSPITAL AND PROFESSIONAL CLAIMS KNOWLEDGE, PREMIUM BILLING, MEDICAID INSURANCE, ANNUAL INSURANCE ENROLLMENT

  • Customer Service Representative

    Dec 2021 - Sept 2023

  • Claims Representative

    Dec 2021 - Sept 2023
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  Arise

  Oct 2023 - now

  Customer Service Representative

  ASSISTED CUSTOMERS WITH TAX ISSUESASSISTED WITH RESOLVING REJECTED TAX RETURNTROUBLESHOOTING PRODUCTSCUSTOMER COMPLAINTS

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  Chili's

  Jun 2024 - now

  Bartender/ Food Server

  TAKING ORDERSASSISTING CUSTOMERSENSURED FOOD SENT OUT IS EXACTLY WHAT WAS REQUESTEDHANDLING PAYMENTSSERVING FOOD AND DRINKS