Nancy R.

Experience

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  SCORE! Educational Centers

  Jan 2003 - Jan 2007

  Cash Management Administrator/Accounts Receivable Manager

  Successfully managed the accounts receivable functions, tracking and recording revenue to over 160 centersnationwide while reporting directly to the Chief Financial Officer• Served as the backup IT support to unavailable IT technicians in order to ensure top productivity and efficiency.• Accurately reconciled and closed accounts receivable monthly while also managing daily revenue batches, promptlyupdating check deposit reports in monthly bank reconciliations, and writing up bank deposit/credit card transactionsto apply to customer payments.• Gained extensive knowledge of all major credit card compliance policies.• Provided exceptional customer service by managing all refund requests while also handling all Sallie Mae trackingand refunds.• Responsible for overseeing S.E.S. (Supplemental Educational Services) check applications, adjustments and paymentprocessing in addition to managing all areas of credit card processing including credit card reconciliations,researching/resolving all chargeback requests, preparing monthly chargeback reports and managing collections withthe aging balances.• Productively handled the preparation of audit schedules for quarterly reviews and annual financial statement audits,thoroughly preparing a detailed audit manual walk-through binder for auditors.• Proactively prepared and updated all billing manuals for the training center directors to ensure smooth and efficientoperations.• Strictly enforced the billing instructions to the centers with repeat billing errors to identify areas of improvementwhile also managing the Luna Billing Support Line for the centers.• Provided comprehensive assistance with the documentation/maintenance of procedures and testing of the internalbilling system.• Researched and resolved all customer issues and complaints to increase customer loyalty and retention. Show less

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  Salinas Media

  Jan 2005 - Jan 2022

  E-Commerce Operations Manager

  Managed day-to-day business operations, including accounting, finance, HR, marketing, and publicrelations.• Developed successful online sales operations from scratch by establishing and following strategic vision,mission, and operational plans.• Acquired new merchandisers.• Launched and managed a successful online store with an average of $15,000 in sales each month.• Evaluated and implemented new product promotions/Improvements via social media promotions usingFacebook, Twitter, Instagram, and Pinterest to increase business awareness and sales.• Processed between 400-500 online orders per day.• Collaborated with supply vendors and distributors to purchase supplies in bulk with favorable discounts.• Managed communication with vendors about orders and order flow via email and phone.• Reviewed and created reports based on records of items purchased, costs, deliveries, productperformance, and inventories to help guide business decisions.• Created and launched a variety of creative advertisements and social media promotions using Facebook,Twitter, and Instagram to increase sales.• Provided comprehensive assistance to a number of businesses in increasing their traffic and sales usingsocial media.• Ensured the office always works at top productivity - managed all mailing and shipping needs, officesupplies, filing, and scanning, and ensured top-level customer service.• Stayed current with market trends to determine optimal pricing of goods and services and to capitalize onemerging opportunities on 3rd party E-commerce platforms i.e., Shopify, Amazon, eBay, Etsy.• Conducted target market research to scope out industry competition and identify advantageous trends.• Set, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands. Show less

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  Creative Financial Staffing (CFS)

  Jan 2023 - Jan 2024

  Corporate Accounting