Shaan Lumley

Shaan Lumley

Technical Support Consultant

Followers of Shaan Lumley193 followers
location of Shaan LumleyCity of Johannesburg, Gauteng, South Africa

Connect with Shaan Lumley to Send Message

Connect

Connect with Shaan Lumley to Send Message

Connect
  • Timeline

  • About me

    SEO Specialist and Web Developer

  • Education

    • Harvest Christian School

      -
      Matric 12
  • Experience

    • MicroGeni

      Jan 1999 - Dec 2000
      Technical Support Consultant

      Assembly, repair and upgrades of computer systemsInstallation, configuration and upgrades of computer softwareClient support and outsourcing to LTA, now Grinaker-LTA

    • VIP Cellular Connection

      Dec 2000 - Dec 2001
      Support and Sales

      Sales and support of cellular phonesAdministration of outlet

    • Fervid Services

      Dec 2001 - Dec 2002
      Software Support Technician

      Client support and outsourcing to Liberty LifeInstallation, configuration and upgrades of software at Liberty Life

    • Absa Group / TransUnion

      Jan 2002 - Dec 2005

      Receiving inbound calls from USA customer base, TransUnion being a credit report specialist based in Chicago USAProviding account, software and system support to employees and customers Receiving local inbound calls for Telephone and Internet Banking queriesProviding information on procedure and policyFacilitating bank account transactions

      • Call Center Agent

        Jan 2004 - Dec 2005
      • Call Center Agent

        Jan 2002 - Dec 2004
    • Siemens Business Services

      Jan 2002 - Dec 2002
      Software Rollout Technician

      Auditing and documenting of Siemens’ computer systemsRollout and deployment of necessary software upgrades

    • Osiris Trading

      Jan 2005 - Dec 2010

      Researching competitor ranking strategies, developing and implementing own strategies to outrank competitorsNegotiating deals to purchase links on same sites as competition, as well as new sitesMaintenance and upkeep of product websites and marketing e-mails Overseeing and micromanagement of Online Casino and Poker call centreEscalating processes to relative departments and assisting with challenging queriesCreated helpdesk portal to assist call centre with queries and procedures Receiving international inbound calls for Online Casino and Poker related queriesProviding product information and supportFacilitating account transactions and support

      • SEO Link Builder/Web Control

        Jan 2007 - Dec 2010
      • Call Center Team Lead

        Jan 2006 - Dec 2006
      • Call Center Agent

        Jan 2005 - Dec 2005
    • Kadabra Online Marketing

      Jan 2010 - Dec 2011
      Search Engine Optimization Specialist

      Providing SEO Services and support to client baseDeveloping, pitching and executing SEO and Marketing strategies

    • Verpakt Management Services

      Jan 2013 - Dec 2015
      Search Engine Optimization Specialist

      Researching competitor ranking strategies, developing and implementing own strategies to outrank competitorsBuilding a network of brand related websites while managing and maintaining the websites

    • 200ok

      Jan 2016 - Dec 2017
      Freelance Web Developer

      Freelance based providing SEO services, Web Development services and general support for clients.

    • LISOF

      Jan 2018 - Dec 2018
      Web Specialist

      Assisted with the development of the LISOF brand site, as well as performed general SEO requirements (On-page, analytics).Assisted with building of various landing pages to drive traffic to the brand site.

    • 200ok

      Jan 2019 - Apr 2021
      Freelance Web Developer

      Freelance based providing SEO services, Web Development services and general support for clients.

    • BLUE ION SUPPORT SERVICES

      May 2021 - Feb 2022
      Search Engine Optimization Specialist

      Assisted with existing SEO processes and implementing new processes as required.Analysing main brand analytics data and optimizing traffic paths.Implemented and maintained affiliate network sites to drive traffic to brand sites.

    • Legal Connection

      Mar 2022 - Dec 2022
      Developer

      Assisting with the development and troubleshooting of the Legal Connection platform.Assisted with converting the platform from Drupal to React.

  • Licenses & Certifications