Shaan Lumley

Experience

• 

  MicroGeni

  Jan 1999 - Dec 2000

  Technical Support Consultant

  Assembly, repair and upgrades of computer systemsInstallation, configuration and upgrades of computer softwareClient support and outsourcing to LTA, now Grinaker-LTA

• 

  VIP Cellular Connection

  Dec 2000 - Dec 2001

  Support and Sales

  Sales and support of cellular phonesAdministration of outlet

• 

  Fervid Services

  Dec 2001 - Dec 2002

  Software Support Technician

  Client support and outsourcing to Liberty LifeInstallation, configuration and upgrades of software at Liberty Life

• 

  Absa Group / TransUnion

  Jan 2002 - Dec 2005

  Receiving inbound calls from USA customer base, TransUnion being a credit report specialist based in Chicago USAProviding account, software and system support to employees and customers Receiving local inbound calls for Telephone and Internet Banking queriesProviding information on procedure and policyFacilitating bank account transactions

  • Call Center Agent

    Jan 2004 - Dec 2005

  • Call Center Agent

    Jan 2002 - Dec 2004
• 

  Siemens Business Services

  Jan 2002 - Dec 2002

  Software Rollout Technician

  Auditing and documenting of Siemens’ computer systemsRollout and deployment of necessary software upgrades

• 

  Osiris Trading

  Jan 2005 - Dec 2010

  Researching competitor ranking strategies, developing and implementing own strategies to outrank competitorsNegotiating deals to purchase links on same sites as competition, as well as new sitesMaintenance and upkeep of product websites and marketing e-mails Overseeing and micromanagement of Online Casino and Poker call centreEscalating processes to relative departments and assisting with challenging queriesCreated helpdesk portal to assist call centre with queries and procedures Receiving international inbound calls for Online Casino and Poker related queriesProviding product information and supportFacilitating account transactions and support

  • SEO Link Builder/Web Control

    Jan 2007 - Dec 2010

  • Call Center Team Lead

    Jan 2006 - Dec 2006

  • Call Center Agent

    Jan 2005 - Dec 2005
• 

  Kadabra Online Marketing

  Jan 2010 - Dec 2011

  Search Engine Optimization Specialist

  Providing SEO Services and support to client baseDeveloping, pitching and executing SEO and Marketing strategies

• 

  Verpakt Management Services

  Jan 2013 - Dec 2015

  Search Engine Optimization Specialist

  Researching competitor ranking strategies, developing and implementing own strategies to outrank competitorsBuilding a network of brand related websites while managing and maintaining the websites

• 

  200ok

  Jan 2016 - Dec 2017

  Freelance Web Developer

  Freelance based providing SEO services, Web Development services and general support for clients.

• 

  LISOF

  Jan 2018 - Dec 2018

  Web Specialist

  Assisted with the development of the LISOF brand site, as well as performed general SEO requirements (On-page, analytics).Assisted with building of various landing pages to drive traffic to the brand site.

• 

  200ok

  Jan 2019 - Apr 2021

  Freelance Web Developer

  Freelance based providing SEO services, Web Development services and general support for clients.

• 

  BLUE ION SUPPORT SERVICES

  May 2021 - Feb 2022

  Search Engine Optimization Specialist

  Assisted with existing SEO processes and implementing new processes as required.Analysing main brand analytics data and optimizing traffic paths.Implemented and maintained affiliate network sites to drive traffic to brand sites.

• 

  Legal Connection

  Mar 2022 - Dec 2022

  Developer

  Assisting with the development and troubleshooting of the Legal Connection platform.Assisted with converting the platform from Drupal to React.