Ashish Ranjan Sinha

Experience

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  IYogi

  Apr 2011 - Feb 2012

  Senior Customer Care Executive
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  TechYuvi

  Feb 2012 - Nov 2013

  Team Lead
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  Concentrix

  Nov 2013 - Apr 2017

  Operations Manager

  • Successfully delivered projects that enhanced operational capabilities and client satisfaction, contributing to long-term partnerships with key stakeholders.• Contributed to the successful launch of new tools and processes, ensuring smooth execution and accountability at the site level.• Achieved 100% compliance and quality in daily and weekly productivity metrics, demonstrating a commitment to operational excellence.• Spearheaded the launch of three new Lines of Business, significantly expanding the company's service offerings and market reach.• Boosted team productivity by 10% month-on-month through targeted training and performance initiatives, leveraging SWOT analysis to drive continuous improvement. Show less

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  AirSeva

  Oct 2017 - Jan 2019

  Operations Manager Trainee / Team Leader

  • Contributed to the successful launch of new tools and processes, ensuring smooth execution and accountability at the site level.• Achieved 100% compliance and quality in daily and weekly productivity metrics, demonstrating a commitment to operational excellence.• Spearheaded the launch of three new Lines of Business, significantly expanding the company's service offerings and market reach.• Boosted team productivity by 10% month-on-month through targeted training and performance initiatives, leveraging SWOT analysis to drive continuous improvement. Show less

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  Humonics Global

  Jan 2019 - Nov 2019

  SDL Project and Service Delivery

  • Successfully delivered projects that enhanced operational capabilities and client satisfaction, contributing to long-term partnerships with key stakeholders.• Fostered a culture of continuous improvement, resulting in increased efficiency and effectiveness in service delivery.• Developed and implemented a project management framework that streamlined project execution, resulting in a 10% increase in project delivery speed

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  Newland Chase

  Feb 2020 - Feb 2025

  Manager Operations (Global Service Delivery)

  • Spearheading end-to-end visa and immigration processes for corporate clients, ensuring compliance with global regulatory requirements and providing seamless service delivery.• Leading a cross-functional team of immigration specialists, providing guidance, training, and development to maintain high levels of performance and client satisfaction.• Building and nurturing strong relationships with key global clients, serving as a trusted advisor on immigration policies, legal compliance, and process improvements.• Identifying opportunities for process improvement, implement automation tools, and establish best practices to enhance operational efficiency and reduce turnaround times• Developing and monitoring key performance indicators (KPIs) to assess team performance, client satisfaction, and operational success, regularly reporting insights to senior leadership.• Collaborating with internal teams and external partners, including legal experts and government authorities, to resolve complex immigration issues and ensure smooth client service delivery across global markets. Show less