Carmela Lacanlale

Experience

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  Michael Kors

  Nov 2017 - Feb 2019

  Salesperson

  • Responsible for repricing merchandise amidst promotional sales, mandatory inventory reduction, and receipt of new inventory.• Received and stored shipment of new merchandise three times a week.• Entrusted with restocking inventory in accordance with company standard operating procedures once merchandise has been sold.• Promoted from stock to sales associate in March of 2018.

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  Life Protect 24/7

  Mar 2019 - Apr 2020

  Recruit Assistant

  • Conducted outbound calls and answered an average of 12 calls daily; relaying and explaining employment opportunities and benefits offered by Life Protect 24/7.• Scheduled interviews and training sessions in accordance with management and pertinent training staff’s robust schedule.• Managed candidate sourcing and selection process portfolios for the company.• Entrusted by management to select and interview the most qualified candidates in the absence of interviewer, typically a staff member in a supervisory role for the company. Show less

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  Wireless Advocates

  May 2019 - Jun 2021

  Wireless Sales Expert

  • Wireless sales and subject matter expert (SME) for four major wireless carrier companies; T-Mobile, Sprint, Verizon, and AT&T. • Proficient in device configuration, troubleshooting, and higher echelon technical support coordination, as well as company sales requirements for each carrier• Recognized by management for quickly acclimating to all four carrier’s product offerings; contributing to exceeded monthly sales on handsets, cellular activations, and accessories. On average, I have increased sales for the company by 70%.• Satisfied an average of 12 customer telephone inquiries a week, which comprised of sales and technical requirements.• Addressed an average of 15 customer complaints a week, which all resulted in positive resolution; commended by local and NEJ District Management for the ability to resolve all problems on the first call without the need to escalate to higher tier customer support.• Maintained at least an average of 15 new accounts sales weekly; sustaining both a strong and growing customer base throughout all four carrier companies.• Trained an average of 20 customers a month on the set-up, operation, and maintenance of mobile phones and tablets.• Convincingly advertised carrier provider promotional deals to a demanding wireless consumer base, increasing monthly profit by 50 percent.• As a proven SME for Wireless Advocates, personally appointed by management to train and mentor a total of 7 co-workers both onsite and throughout varying remote locations on the technical offerings of carrier provider products and sales requirements.• Personally selected by the Wireless Advocate District Manager to cover down on 4 remote locations in the absence of kiosk managers and employees: Charlottesville Virginia, Florence, Kentucky, Cincinnati, Ohio, and Philadelphia, Pennsylvania. Selection was based on recognized managerial qualities and impeccable work performance. Show less

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  FedEx Office

  Jul 2021 - Sept 2022

  FedEx Retail Customer Service Associate

  • Consulting consumers on production jobs with extensive knowledge of digital services such as digital imaging and Microsoft Office.• Operating printing, finishing, and other related equipment with optimal use of production resources.• Assembling and allocating parcels, while adhering to FedEx domestic and internal guidelines and procedures.• Coaching an average of 25 consumers through available designated self-services on a weekly basis.• Remotely commuting to other FedEx locations: La Mesa, Stonecrest, Hillcrest, and various FedEx-designated hotel locations.• During inactive periods, performing current inventory control of retail printing, merchandise, and shipping with updated signage.• Ensuring completion of financial documentation, which composes daily sales, close-outs, and bank deposits Show less

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  BrightStar Care

  Sept 2022 - Sept 2023

  Home Health Aide

  • Follow nurse’s patient care directives while delivering assistance to clients with various daily activities (ADL’s), including bathing, feeding, physical transfers, and care for continence• Observe, assess, and report any changes in client through documentation in the system• Provide basic medical services such as changing bandages and checking vital signs, within scope of practice• Interact when necessary, as a reassuring liaison to the family members• Exhibit supportive and compassionate demeanor towards the client• Coordinate daily medicine schedules and administration to help address the symptoms and enhance quality of life Show less

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  California Spine Group

  Aug 2023 - Dec 2023

  Medical Assistant/Referral Coordinator

  • Interview patients to obtain medical information and measure their vital signs, weight, and height• Show patients to examination rooms and prepare them for the physician• Record patients' medical history, vital statistics and information such as test results in medical records• Prepare and administer medications as directed by a physician• Clean and sterilize instruments and dispose of contaminated supplies• Perform general office duties such as answering telephones, taking dictation and completing insurance forms• Schedule appointments for patients Show less