Vishnu Ramesh

Experience

• 

  INFIGON INFOTECH LLP

  Aug 2014 - Apr 2015

  Junior software engineer

  my responsibility was to develop a webpage and the database and make it work efficiently as possible..

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  Swiggy

  Oct 2015 - Dec 2017

  ● Worked on SOPs & setting up process flow for the catalog launch teams & Project teams.● Adherence to quality assurance policies, procedures & maintaining catalog quality check (>98% quality).● Implement and monitor test scripts to scale the process on functionality, reliability, performance, and quality of the service/product.● Develop and execute test plans to ensure that all objectives are met.● Identify and remedy defects within the production process.● Ensure ongoing compliance with quality and industry regulatory requirements.● Reporting weekly and monthly across teams on data metrics such as quality and the completion rate % for the improvements of the catalogue & meet the goals taken.● Worked on projects such as Dish Discovery, sanitization & standardizations of long chain brands (20+ brands) such as subway and burger kings etc resulting in better user experience & spike in AOV by avg of 8₹ / order Show less

  • Quality Analyst

    Aug 2016 - Dec 2017

  • Content Specialist

    Oct 2015 - Jul 2016
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  Curefit - house of cult

  Dec 2017 - Aug 2018

  General Analyst

  ● Managing the day-to-day operations of backend R&D (catalog) for the Eat fit.● End to end management for the launch & performance of the dishes.● Setup feedback mechanism based on the CX reviews helping the chefs to improvise on the dishes resulted in spike in CX satisfaction by 12% MoM.● Generating reports on the lifecycle of the dishes & highlighting any foreseen risks.● Worked on projects such as cost optimization of the dishes, packaging material optimization, onboarding of the brands and AB testing of the dishes.● Set up a process on launch scheduler of dishes, participated in planning & forecasting on performance of the dishes. Show less

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  Dunzo

  Aug 2018 - Sept 2021

  Team Lead

  ● Responsible for resolving troubled tickets from vendor & stakeholders by maintain TAT of <2 working days with maintaining the reliability of 99%.● Managing a team of 27 headcounts on catalog revisions requests & 8 headcounts on self serve requests (total 35 headcount) on a day-to-day basis.● Responsible for talent uplifting & promoted 6+ headcount in the catalog team.● Responsible for management of SOP, HC planning & TTs operations planning● Generating weekly & daily reports on day-to-day operational metrics.● Worked on various projects such as launch of the FMCG stores in Tier 1 & Tier 2 cities pan india, Setting up catalog revision process workstream, setting up catalog self serve process, setting up escalation & vendor fraud process.● Worked cross teams in supporting for running promotions, offers at the vendor store resulting in uplifted the catalog revenue. Show less

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  Fleek

  Jul 2021 - Jun 2022

  Catalog Manager

  ● Responsible for setting up catalog team & management of the catalog systems.● Hired talent & successfully scaled team to 8 HC over 6 months.● Onboarded catalog for digital and physical products with maintaining TAT of 1 working day.● Responsible for onboarding & management of subscription workflow on catalog systems.● Responsible for creation, management of the SOPs, process optimizing the UI and developing a catalog structure.● Worked on projects such as parsing & automation of retrieval of user messages while able to accurately prompt on expire & renewal of the subscriptions (100+ subscription plans) resulting in increase of renewals of subscriptions by 14% MoM. It also impacted positive parsing from 55% to 90% correctness.● Worked on optimization of the catalog quality & SKUs resulting in better searchability of the SKU’s.● Worked with vendor management teams to enhance sales reaching orders around 3k orders / month via various A/B methods. Show less

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  Amazon

  Aug 2022 - now

  Catalog Manager I