AuDarius Miller

Experience

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  Marriott International

  Mar 2016 - May 2021

  Competently manages the Guest Services Department comprised of approximately 30 personnel: FrontDesk, Guest Services, Bell Staff, PBX, and Concierge teams.• Proactively assists upper management in daily operations by leveraging tools and metrics to better measure team output and hold them accountable for defined goals.• Ensures staff fosters a pleasant and hospitable environment for all patrons and have a broad understanding of the company, products, and services offered.• Adequately conducts check-ins/check-outs as required by ensuring all essential information is properly inputted into the GXI software and that guests are oriented to details of their stay.• Facilitates essential interdepartmental communication in an effort to manage and sustain guest experiences at an optimal level.• Participates in strategic discussions with the objective of enhancing effectiveness and guest experiences. Show less • Enthusiastically welcomed and registered incoming guests as they entered the facility.• Reviewed, monitored, and processed personnel and customer actions through the GXI software.• Processed all payment types to include adjustment of vouchers, paid-outs, correction vouchers, andmiscellaneous charges.• Organized and confirmed all guest check-ins/check-outs, room reservations, requests, changes, andcancellations while also maintaining the flow of confidential information and belongings with guests and all internal departments.• Assisted guests in the concierge lounge on inquiries regarding local entertainment, restaurants and/ortransportation by providing superior customer service.• Effectively communicated with leadership and colleagues by fostering positivity and diversity throughout the organization.• Led special initiatives, case studies/projects, and affirmative employment activities.• Coordinated with local hotels to ensure proper placement is handled for incoming guests. Show less

  • Guest Experience Expert

    Feb 2020 - May 2021

  • Guest Service Expert

    Mar 2016 - Feb 2020
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  Vanderbilt University Medical Center

  Dec 2016 - Jun 2018

  Surgery Scheduler

  • Scheduled patient appointments, radiology imaging, and make reminder calls.• Obtained patient address, contact details, insurance information and medical history while also verifyingpatient’s insurance coverage and collecting co-payments.• Processed credit card payments and balanced daily cash deposits.• Worked under the guidance of the Supervisor and followed departmental policies and procedures.• Consistently kept patients informed about delays and waiting times.• Reviewed patient accounts, identified delinquent accounts, and collected payments.• Attended educational trainings for professional development.• Responded to patient queries and concerns in a professional manner. Show less

• 

  HCA Healthcare Physician Services

  Jun 2018 - Mar 2020

  Medical Office Specialist

  • Managed all front office functions including patient relations, check-in/check-out procedures, scheduling, insurance verification, and answering phones.• Assisted patients in completing patient consent forms and payment contract forms.• Screened patients for financial assistance and assist them in preparing required funding documentations.• Effectively utilized eClinicalWorks and Passport Insurance Verifier programs daily.• Oversaw and organized the filing system and retrieved 100+ patient medical records daily.• Collected and processed co-pays and balances the day in the computer.• Assisted in giving guidance and training to less experienced personnel.• Stayed updated with information regarding insurance programs and funding sources to provide optimal service. Show less

• 

  US Helping US

  Feb 2021 - now

  Non Medical Case Manager

  • Develop Individualized Health Plans to improve clients’ overall health and well-being, especially people living with or at significant risk for HIV/AIDS.• Work alongside the Nurse Case Manager and Psychotherapists, as applicable, to ensure adherence to prescribed therapies.• Maintain confidential up-to-date client contact and fulfillment of treatment goals and help clients adjust to changes and challenges in their lives such as medical diagnosis or illness, divorce, or unemployment.• Advocate for and refer clients to community resources (Medical Case Management, emergency food assistance, PrEP) that will improve clients' overall health and well-being.• Respond to crisis situations, such as intimate partner violence and abuse, and be knowledge of available community resources and/or evidence-based treatments.• Work to build the trust and confidence of clients to overcome any fears or anxiety related to their health condition(s) or with navigating the healthcare system.• Assess clients’ essential social support needs, life situations, and support networks to understand how these factors may impact their engagement in medical care.• Work closely with Community Health Workers to implement Individualized Treatment Plans for clients and to identify services to address other aspects of their life, such as mental health and substance abuse treatment, domestic violence counseling, housing programs, and education and employment services.• Follow-up with clients to ensure they attend their appointments, fill their prescriptions, take their medication(s) as prescribed and/or address any barriers or challenges to adhere to their medication(s), and remain engaged in care, among other things.• Meet on a monthly basis with an interdisciplinary team consisting of Community Health Workers, Therapists and other clinical providers to discuss successes, challenges, and innovative approaches to better these core organizational services. Show less