Luke Buckovich

Experience

• 

  Woodfin Heating, Inc

  Oct 2008 - May 2009

  Accounting
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  American Indoor Karting, LLC

  May 2009 - Aug 2012

  General Manager

  American Indoor Karting is the premier karting facility in Virginia. With locations in Virginia Beach, Fredericksburg, and Richmond we offer our customers a unique and exhilarting experience that is unlike any other. It is my responsiblity to help the company continue to expand and grow through facility management, engaging business relationships and motivating employees to perform consistently at a high level.

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  EMC Mechanical Services

  Oct 2012 - Jun 2015

  Commericial Maintenance Account Executive

  -Consulted with non-profit organizations and medium-to-large businesses in Richmondmarket to uncover opportunities for significant financial impact through maintenance ofcomplex HVAC systems-Achieved highest sales quota in department, leading to $1M in annual maintenance contracts for company.-Developed training and onboarding materials used by new maintenance consultants hiredby the company to decrease ramp up time.

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  UnBoundRVA

  Jul 2015 - Jun 2017

  -Key role in supporting the launch of 12 small businesses in Richmond alongside entrepreneurs from low-income communities over three years.-Redeveloped Loan Fund procedure to ensure greater oversight, reduction of risk, anddecreased default rate.-Assisted in the development of an online business education curriculum, geared at nontraditional adult learners from a variety of educational backgrounds.-Lead an assessment of curriculum and programming model to ensure fulfillment ofmission. The result of this assessment was the introduction of learning milestonesthroughout the curriculum, as well as objective evaluation criteria for both the participantsand the organization.-Negotiated Pro-Bono Partnerships with four of Richmond's most talented branding firms tocreate full branding campaigns for entrepreneurs in program.-Created the Advisory Board program, where each business launched through UnBoundRVA waspartnered with a board made up of successful individuals from industry in Richmond whoadvised the business owner through the first year of existence.-Created and Launched an Emerging Leaders Board, tapping up and coming young professionalsin Richmond to support the promotion of the organization within the young professionalcommunity.-Gave presentations to variety of stakeholders throughout the city of Richmond including nonprofit leaders, business leadership forums, founders of small to large companies, and governmentofficials Show less

  • Executive Director

    Apr 2016 - Jun 2017

  • Director of Business Advancement

    Jul 2015 - Apr 2016
• 

  Savannah College of Art and Design

  Jul 2017 - Jul 2021

  -Provides strategic leadership to a staff of 40 employees, aligning departmental goals to maximize resource allocation and success outcomes.-Key member of university leadership in developing and implementing operational changes to address COVID-19 pandemic in campus communities. -Serves on COVID task force while leading Housing, Dining, and Student Experience subgroups. -Consulted with all subgroups and functional areas of the university to ensure consistency in all individual planning efforts, identify opportunities for operational improvements, and inform executive leadership on operational gaps. -Authored university reopening plan for Fall 2020 to bring all aspects of operations into one document. -Lead Contact Tracing team, responsible to compliance with CDC and university policies within practices of outreaching students and staff who have tested positive or been exposed to COVID-19 with purpose of mitigating risk spread. -Lead projects to leverage technology to improve outcomes and service delivery, most notably in the student dining experience during COVID-19 leading to increase in student access and satisfaction while decreasing density in dining facilities. -Lead internal workgroup made up of members from IT, Residence Life, and Dining to develop an online order and delivery process for students quarantined in campus housing which maximized efficiencies between Residence Life and dining provider. -Developed dashboards to track external and internal metrics to inform decision making of executive leadership in expanding phases of reopening.-Responsible for university’s student-crisis response through coordination of a 24-hour on-call rotation, as well as tight collaboration with University Safety, Public Relations, and Counseling Office.-Work closely with university executive leadership to address immediate issues and develop long-term initiatives to achieve goals. Show less -Consulted extensively with directors and front-line staff from areas of advising, counseling, career services, student involvement, residence life and housing, admissions, and athletics to uncover opportunities for operational improvement.-Developed and lead Retention Task Force, made up of directors from key student-facing departments and Institutional Research. The outcome of this task force was an Institutional Research-produced retention analysis identifying student risk factors affecting retention that has been used to develop retention strategies university-wide.-At the request of the Chief Operating Officer and Senior Vice President for Student Success, I lead an opportunity analysis and subsequent launch of a varsity esport program at SCAD Savannah, the first varsity esport program at an Art and Design institution in the country.-Conducted a complete assessment of an electronic platform used to track student concerns and providedrecommendations for improving outcomes. The assessment including interviews with all parties interacting with the platform, process mapping of the workflow through the platform, and analyzing outcome data. Show less

  • Dean Of Student Success

    Jul 2018 - Jul 2021

  • Student Success Project Manager

    Jul 2017 - Jun 2018
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  StudentBridge

  Aug 2021 - Nov 2022

  Strategic Partnerships Manager
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  Ocelot

  Nov 2022 - now

  • Regional Director of Sales

    Jan 2024 - now

  • Solutions Engineer

    Nov 2022 - Jan 2024