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Nadun Peiris

Nadun Peiris

Online Customer Care Agent/ Tech Support

Followers of Nadun Peiris400 followers
location of Nadun PeirisHørsholm, Capital Region of Denmark, Denmark

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  • Timeline

  • About me

    Senior Technical Support Specialist at Scalepoint Technologies | Active Directory | MS Exchange | MS Office 365 | Autopilot | Intune | Hardware Troubleshooting | HP Jetadmin | PaperCut |

  • Education

    • KEA -Copenhagen School of Design and Technology

      2016 - 2018
      AP Degree in IT Technology

    • Høje taastrup Sprog Skole

      2010 - 2013
      Danish Language and Literature 6,5

    • ICIT

      2003 - 2003
      Diploma Computer Hardware Engineering Merit

      Areas covered at the Diploma*Personal Computer Background*Motherboards*Bus,Slots and I/O Cards*Microprocessor types*Memory and Power Supply*SCSI Host Adapters*Mass Storage systems*System Assembly & Maintenance *Operating system Software and Troubleshooting*Introduction to Machine language *Introduction to Assembler language

    • IDM Colombo

      2002 - 2003
      Diploma Computer and Information Sciences and Support Services Pass

      * Introduction to computer systems and Networks.* Introduction to computer programming language ( Visual Basic)* Introduction to Data base development. ( MS Access)* Introduction to Web developing programming (HTTP)

    • Wesley Collage Colombo

      1988 - 2002
      General High School/Secondary

      G.C.E Ordinary level (Sinhala/English/Maths/Science/Music/Social Studies/History/Religion)G.C.E Advance level (Accountancy / Economics/ Business Studies/ English)

  • Experience

    • Hello Corp

      Dec 2002 - Aug 2003
      Online Customer Care Agent/ Tech Support

      Handling AOL and MSN subscriber queries and assisting them through chat. Checking on customer Order status and online sales of products available for the Subscribe are part of the work carried out at AOL. At MSN we mainly did tech support for MSN Subscribe and assist them to troubleshoot their issues.

    • Nara IT

      Mar 2003 - May 2010
      Computer Service Technician

      PC reparation, Assembling, Networking, Data Recovering and handling Customer queries.

    • SriLankan Airlines

      Jun 2004 - Jun 2009
      Ticketing Agent

      ¤ Making Airline seat Reservations and Ticketing using M.A.R.S (Mercator Airline Reservation System). ¤ Special Handling including passengers with special medical needs, preparing documents for transporting live pets, Excess baggage requests ect...¤ Constriction of airline ticket fares, Issuing airline related documents ( MCO / DBC). ¤ Hotel and tour reservation for holiday packages and communicating between the customer and tour agents. ¤ Frontline handling of passenger queries and complains regarding their travel experience or ticketing/route related issues.¤ Rerouting, Reissuing of TAT and E-Tickets and refunding of partially or totally un utilised tickets.¤ Broad knowledge in member miles program Enrolling and miles Reservation, Ticketing, extra miles purchasing and member queries and complains Show less

    • Cnc travels CPH

      Oct 2010 - Dec 2010
      Travel Consultant

      Handling mainly customer travel requests to SriLanka and Thailand. This Includes Making reservation In Amadeus, Finding the best fares and rutes available according to the customer requirements. When i joined the company i had no prior experience in using Amadeus, how ever within just 2 weeks time i managed to catch the system and come up with great fare and rute assumptions.I played special role in opening up C&C's Århus office/branch within a very short time and helping the sales promotion team too. Show less

    • Assistance Personaleservice a/s

      Oct 2012 - Apr 2013
      Temporary Assistant

    • ISS

      Aug 2013 - Jan 2016
      Kitchen Assistant / Waiter

      Preparing Conference and Meeting rooms according to the customer needs. Holding order of the coffee machines(Cleaning and Refilling).Assisting Chefs with Prep work, helping with cooking and preparing the buffet ready for the Lunch/ Dinner service.

    • EY

      Aug 2017 - Feb 2019

      • IT Support Assistant

        Dec 2017 - Feb 2019

      • Internship

        Aug 2017 - Dec 2017

    • Scalepoint Technologies

      Mar 2019 - now

      • Technical Support Specialist

        Mar 2019 - now

      • IT Support Technician

        Mar 2019 - now

  • Licenses & Certifications