Subhir Rao

Experience

• 

  HGS - Hinduja Global Solutions

  Oct 2003 - Nov 2004

  Customer Service Executive

  • Received two awards for best performance and one award for best quality assurance

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  University of North Carolina at Charlotte

  May 2005 - May 2007

  Research Assistant

  • Produced methods to comparatively visualize two time-varying volume datasets, enabling side-by-side comparison of changing 3D data thereby revealing trends or differences over time• Devised a polygon tessellation and triangle stripping algorithm that optimized the rendering performance by 40% for displaying complex geographic features in a Virtual Geographic Information System (VGIS)

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  Amar Chitra Katha

  Feb 2009 - Mar 2016

  • Designed and managed operations for the ACK Comics App, a digital storefront for buying and reading ACK comics. The app achieved 60,000 downloads and nearly 20,000 in-app purchases in the first 6 months of launch• Developed seven stand-alone comic reader apps for the iPad • Created various mini-games to enrich the gameplay experience within "Legend of Katha" increasing player engagement by 40% through providing a variety of short, focused game experiences• Developed server-side systems using Smartfox server for "Legend of Katha" to manage game logic and player interactions ensuring smooth gameplay experiences and reducing server response time by 30%

  • Product Manager, Digital

    Apr 2012 - Mar 2016

  • Game Programmer

    Feb 2009 - Apr 2012
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  UNext For Enterprise

  May 2016 - Apr 2017

  Sr. Project Manager

  • Enhanced website functionality by providing continuous design and development feedback prompting a 40% decrease in bounce rate and a 25% increase in average session duration• Spearheaded cross-functional collaboration between IT, Marketing, and Content teams, enhancing content delivery efficiency and breaking down silos; facilitated the resolution of inter-departmental challenges, yielding a 30% increase in content throughput and a 15% decrease in project delays• Managed back-end development for 3 projects, ensuring 99% uptime and timely delivery Show less

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  LitmusWorld

  Jul 2017 - Dec 2020

  UI/UX Design Lead

  • Refined and improved existing designs for a complex CX platform, resulting in a 30% faster response time and 20% uptick in user satisfaction• Created and implemented a new design system, contributing to a 15% augmentation in design consistency.• Spearheaded detailed wireframes to guide the development of the web application, leading to a 30% drop in development bugs

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  BrainScale Inc

  Dec 2020 - Oct 2021

  UX Lead Designer

  • Improved the user onboarding process by creating a customer journey map, leading to a 15% decrease in user dropout rate• Informed design decisions by conducting user research and analysis, resulting in a 20% rise in user satisfaction and a 15% increase in user engagement• Devised and maintained design systems and style guides, contributing to a 20% improvement in design efficiency and a 10% enhancement in design consistency

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  Tech Mahindra

  Nov 2021 - Apr 2023

  Lead - UX Designer

  • Defined product requirements in collaboration with stakeholders, yielding in a 30% increase in product alignment with customer needs and a 15% increase in product adoption• Designed user flows and wireframes for new product features, generating a 15% growth in product usability• Participated in design reviews and critiques, contributing to a 10% uptick in design quality and a 10% increase in design efficiency