Ovimer De Jesus Calvo Hernandez

Experience

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  InfoCentro Popular

  Oct 2019 - Jun 2020

  Representante de llamadas y servicios múltiples

  Gestionar un gran número de llamadas entrantes y salientes de forma oportuna.Seguir guiones de centro de atención telefónica a la hora de gestionar diferentes temas.Identificar las necesidades de los clientes, aclarar información, investigar cada problema y ofrecer soluciones o alternativas

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  COOP-ASPIRE

  Jun 2020 - Sept 2023

  Help Desk Technician

  Atención al cliente Automatización de procesos en mesa de ayuda.Soporte, mantenimiento y monitoreo de servidores MS Windows, FTP.Realizar pruebas y evaluar nuevas aplicaciones.Implementacion de planes de contingencia para la continuidad de negocio.Gestion de reporteria de plataforma de tickets

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  Amadita Laboratorio Clínico

  Sept 2023 - Sept 2024

  Técnico de soporte de TI

  Atención al cliente Implementacion de planes de contingencia para la continuidad de negocio.Gestion de reporteria de plataforma de tickets

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  Aeropuertos Dominicanos Siglo XXI (Aerodom)

  Sept 2024 - now

  Technical Support

  - Provide technical assistance to users regarding equipment, systems, and connectivity, ensuring optimal performance of their functions.- Install, configure, and perform basic maintenance on hardware, software, and networks to guarantee proper functionality.- Support the maintenance of telecommunications platforms, public address systems, and information displays, ensuring their availability.- Manage the maintenance of printing equipment, including preventive and corrective maintenance, supply management, and invoice verification.- Measure and analyze printing equipment consumption, reporting relevant findings for control and record-keeping.- Evaluate equipment or parts purchasing needs, ensuring compliance with policies and procedures.Prepare warehouse requests for equipment or parts, sending them for verification and approval by the IT Manager.- Confirm the receipt of requested equipment and services, documenting compliance appropriately.- Maintain and clean IDF, MDF, computer centers, communication equipment, and servers for optimal performance.- Install and maintain access control systems, ensuring security in restricted areas.- Verify antivirus functionality, detecting and mitigating potential threats to network security.- Validate the execution of backups in the technological infrastructure, minimizing data loss risk.- Monitor the climate control system in distribution rooms, coordinating necessary adjustments.- Provide support for the CCTV platform, including installation and troubleshooting.- Support the corporate and guest WIFI systems, conducting measurements and usage analysis.- Perform other related and complementary functions as needed. Show less