Deep Enrich
Lorraine Mboganie
Trainee
292 followers
Nairobi County, Kenya
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About me
Customer service professional
Education
Generation Kenya
2021 - 2021Certificate Digital Customer ServiceTrained in:Multi Tasking Skills.Customer Service Skills.Typing Skills.Communication Skills.
Kenya Utalii College
2020 - 2020Diploma IATA FOUNDATION IN TRAVEL AND TOURISM WITH GALILEOKenya Utalii College
2019 - 2020Certificate TRAVEL AGENCY TECHNIQUES
Kenyatta University
2011 - 2015Bsc. Tourism Management Tourism Management Second class upper division
Experience
Silverbird Travel Plus Ltd
Feb 2012 - Apr 2012Trainee
Kenya Wildlife Service
Feb 2014 - Apr 2014TraineeTrained in following departments: Customer Service. Research Education
Sarova Hotels
Sept 2015 - Jan 2016Internship TraineeTrained in:Front OfficeHouse KeepingStorekeepingF&B controlFood and Beverage Service
Maanzoni Lodge
Dec 2016 - Mar 2019Reservations OfficerDuties:Processed all reservation requests, ensuring accurate data entry of reservation details on a daily basis.Answered information inquiries via email, live chat and phone regarding accommodations, procedures and policies while providing excellent customer service.Conducted tele sales and online marketing of hotel's products and services.Developed strong relationships with guests by building rapport, providing personable customer service and effectively assessing and addressing their needs. Show less
Techno Brain Group
Dec 2021 - Sept 2023Customer Service Representative
BeEpic LLC
Jan 2023 - nowCollections Agent
Licenses & Certifications
- View certificate
Writing a Cover Letter
LinkedInSept 2021
- View certificate
Customer Service: Serving Customers Through Chat and Text
LinkedInAug 2021 - View certificate
Nailing your Interview, Resume, and Negotiation FAST
LinkedInMar 2023 - View certificate
Mindsets and Strategies for Negotiation Success
LinkedInJun 2023
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