Sarah Hagen SHRM-SCP

Experience

• 

  EducationAnoka Ramsey Community College

  Sept 1997 - Sept 1998

  Student

  Took a variety of general credit classes in subjects such as psychology and public speaking.Employment history &

• 

  CompUSA

  Feb 2003 - Jan 2004

  Central admin. /dispatcher

  Supervised 15 technicians in the mid-west, coordinating their work and monitoring their productivity and performance.Planned work schedules, including estimates of on-site and off-site time.Carried out basic troubleshooting on the telephone to resolve problems where possible.Main point of contact between customers and the Field Service Team; worked with customers to determine their needs and arrange a suitable schedule for work to be completed.Liaised with manufacturers and customers to arrange warranty work and returns.Assisted other CompUSA service teams and managers as requiredOrdered repair parts for six stores.Processed customer payments and extended warranty billing for the region.Returned defective cores to vendors that they came from. Show less

• 

  CompUSA

  Jan 2005 - Aug 2005

  Front End Supervisor

  Was in charge of hiring and managing cashiers and customer service representatives.Handled customer complaints and issues along with the daily store operations.Prepared payroll for staff of 50 plus employees weekly and monitored hours worked.Oversaw all Human Resource issues from employee issues to Benefits.Made schedule for cashiers and customer service reps.Ordered office supplies once a month.

• 

  U.S. Bank

  Sept 2005 - Apr 2006

  Certifications Specialist USBank

  Checked in documents from four locations daily and faxed confirmation sheets to each location.Researched discrepancies between our systems and the four locations we received mail from.Assisted in Initial reviews of new incoming files.Cleared Trailing docs as they arrived to be added to files we already had onsite.Prepared weekly exception report every Friday.

• 

  Dean Foods

  Sept 2006 - Jan 2007

  Customer Service/Admin

  Input phone orders into the system for delivery.Received and entered fax orders for delivery.Assisted my supervisor with building trucks and filling in when she is out of the office Entered credits for customers when product was either damaged or out of date.

• 

  Spec Plating

  Jan 2007 - Oct 2010

  Human Resources Generalist

  Processed payroll for 150-200 employees on a bi-weekly basis.Managed the Time and Attendance system by correcting timecards.Entered and verified PTO requests and balances.Managed upkeep of the HRIS system.Maintained Organizational Chart for the entire organization.Managed and Maintained DOT drug testing and compliance.Calculated garnishment and tax levy deductions for each payroll.Responsible for on-boarding new hires.Created benefits enrollment packets for employees when they became eligible.Calculated all payroll deductions.Worked with Supervisors to resolve personnel issues.Participated in Safety Committee meetings.Managed First Report of Injury forms and made sure the OSHA 300, 300A, and 301 were up to date and in compliance.Responded to unemployment claims and participated in unemployment hearings.Worked with our corporate attorney to resolve EEOC and harassment claims. Show less

• 

  Wells Fargo Bank

  Oct 2010 - May 2012

  Vendor Services Rep

  Processed VA appraisal invoices for payment.Created and maintained training documents.Created and maintained new invoice filing system to help eliminate lost invoices and late fees.Worked on the roll out of a new web based VA appraisal ordering process for internal employees.Acted as liaison between VA appraisers and Wells Fargo loan processors. Trained new employees on appraisal ordering and invoicing processes.

• 

  Hjelmeland Rehabilitation Consultants

  Jul 2012 - Jan 2014

  Administrative Assistant
• 

  Lester Buildings, LLC

  May 2014 - Oct 2016

  Human Resources Generalist
• 

  Beacon EmbeddedWorks

  Oct 2016 - Apr 2022

  Human Resources Generalist
• 

  Jerry's Enterprises

  Apr 2022 - Jan 2023

  Human Resources Business Partner
• 

  Outdoor Living Supply

  Jan 2023 - now

  Regional Human Resources Manager