Raluca Lucia Pupeza

Experience

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  SC STAR STORAGE SRL

  Nov 2012 - Jan 2013

  PC Operator – Database

  - Working with physical or virtual documents;- Sort and archive documents;- Enter input data in the database.

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  PENSION MANDATE

  May 2014 - Feb 2015

  Database Administrator

  - Maintenance, check and update the database of the site www.pensionmandate.com;- Keep in touch with existing clients and potential new customers by e-mail;- Browsing in order to find new information and potential new customers.

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  VALORIS CENTER SRL

  Feb 2015 - Aug 2015

  Junior System Analyst CRM

  - Design and develop punctual or recurrent reports;- Format and load databases.

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  Vodafone

  Jan 2016 - Oct 2016

  Customer Care Advisor with Italian

  - Taking incoming calls from customers for troubleshooting, technical support, solving inquiries, handling complaints, and providing information.

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  Wipro Limited

  Feb 2017 - Nov 2019

  - Offer technical assistance to Office 365 customers by email and telephone, with regards to various technologies: (i) Outlook, (ii) Exchange, (iii) Mail Flow, (iv) Office, (v) Share Point, (vi) Identity(Active Directory), (vii) Commerce (Purchase and management of O365 subscriptions);- Offer resolutions using Azure and Active Directory module for Windows PowerShell;- Troubleshoot active directory synchronization issues with O365;- Provide data and mail security, configure anti-spam, firewall, client-side and server-side rules;- Document the cases and keep the customer updated and the CRM system on the status of service requests, including troubleshooting recommandations;- Facilitate resolution of complex technical issues in all areas of assigned Microsoft products by collecting the necessary documentation or recreating issue in house;- Deal with technically complex requests and address politically charged situations requiring the highest level of customer skill. Show less

  • Office 365 Technical Lead (SME)

    Nov 2018 - Nov 2019

  • OSS Frontline Engineer with English

    Feb 2017 - Oct 2018
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  Microsoft

  Nov 2019 - now

  Support Engineer Dynamics 365 for Operations (FINANCES)